Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Maciej gave this product an overall rating of 5 / 5

Great service

Really great offer (especially with 20 percent discount when you have home/content insurance). The purchase process was really easy and fast. Highly recommended!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maciej

Mazza2193 gave this product an overall rating of 5 / 5

Great customer service, really efficient

I purchased my car insurance policy with Aviva after they worked out to be significantly cheaper than my previous provider. I did my quote online a couple of months before my renewal date, when it was time to renew the process was really efficient!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Mazza2193

Lo1960 gave this product an overall rating of 5 / 5

Great customer service and a good price

got my van insurance quote online which was a very good price compared to my previous insurer. I had some questions before purchasing and rang the help line, who were brilliant, answered all my questions, applied my online discount and existing customer discount and said I could pay over the phone if I preferred. Needless to say I now have my van insured with Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lo1960

wobb gave this product an overall rating of 4 / 5

AVIVA The Listening Insurance Company

Well after a wee problem, Aviva listened to my queries, rang me back with the answers within minutes. Problems sorted, insurance obtained all 'hunky Dorey'. The sales colleagues at AVIVA are really 'on the ball' and conscientious, which is really appreciated. Nice to be treated as a 'human being'.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

wobb

Daveyboy gave this product an overall rating of 5 / 5

Pleasantly surprising

The quote for my car was similar to other quotes, it was only when it said do you have another vehicle that it excelled giving a combined quote with a discount that couldn’t be beaten. The site was easy to use and as long as the renewal price doesn’t take a hike I will be a happy customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daveyboy

emily gave this product an overall rating of 5 / 5

great customer service

bought comprehensive car insurance , first time with aviva. poppy from online chat was very helpful, made the purchase process easy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

emily

simonkh gave this product an overall rating of 1 / 5

Poor online experience

I purchased car insurance via Aviva in June, attracted by an excellent Quidco cashback deal and competitive price. I was disappointed firstly to receive no email confirmation of my purchased insurance and then to see that the cashback hasn't tracked either. Disappointing.

By:
Gender:
Male

I'm sorry about the trouble you're having. The cashback provider Quidco handle any unreceived cashback. You can contact them in regards with this here ➡https://www.quidco.com/cashback-tracking/ In regards with your policy documents, please log in to MyAviva to view all document for all your Aviva policies in one place. ➡ http://at.aviva.uk/Login

Will, Aviva Online Team

simonkh

Christina gave this product an overall rating of 5 / 5

Car insurance

I purchased my car insurance with aviva and compared to past experiences found it totally stress free, would recommend them .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Christina

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