Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

TW1st gave this product an overall rating of 5 / 5

Service was excellent.

Motor policy bought at a good premium. Real value will only be proven in the event of having to make a claim, hopefully I don't get to prove real value!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TW1st

Kielder gave this product an overall rating of 5 / 5

Great service

Bought car insurance on line for the first time, really easy format Definitely use this method again

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Kielder

TOPGUN gave this product an overall rating of 5 / 5

Happy Customer

First time using an online car insurance form. Surprised how easy it was to navigate the cover I needed. Various additional options to the basic cover like protected NCD,legal cover and a choice of hire car. Payment options explained clearly at the end .There is a good discount compared to telephone quotes. Highly recommended company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TOPGUN

1512mag gave this product an overall rating of 4 / 5

Car insurance

Car insurance was bought for a new vehicle. Good customer service from telephone conversation after I started the process online.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

1512mag

JHP25 gave this product an overall rating of 5 / 5

Courtesy & Helpfulness

I purchased a multi vehicle policy and made considerable savings on my renewal price from my previous supplier.Aviva personnel have been both courteous and helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JHP25

Henrymouse gave this product an overall rating of 5 / 5

Great Deal

Got fully comp car Insurance. With legal protection and protected no claims bonus. Very easy to set up. Great deal and great company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Henrymouse

Jools gave this product an overall rating of 5 / 5

Got quote online but phoned in on some further information. Consultant knew their stuff.

Car insurance and happy to say that Aviva are not a run of a mill company...happy to look at what the customer needs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jools

Corsacolin gave this product an overall rating of 5 / 5

Fast and straightforward

Fast and straightforward no hassle experience keenly priced and with a Friendly response i would definitely recommend this insurance company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Corsacolin

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