Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

None gave this product an overall rating of 5 / 5

Well done

I brouģht car insurance online and it was easy to organise I am happy with the way it was dealt with and the online chat was very useful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

None

Oussie gave this product an overall rating of 4 / 5

Easy website to used

Car insurance. It was easy to complete the form on line.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Oussie

Bryan gave this product an overall rating of 5 / 5

Fantastic Customer Service

Car insurance: Shortly after I insured my new car it became obvious that my previous broker was not forthcoming with the surrender of the NCD, I was helped by Alexander from customer services who was outstanding in his eforts. Well happy now. And good value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bryan

Sheila gave this product an overall rating of 5 / 5

Easy on-line quote

Applying for car insurance on-line was extremely easy. Any questions I wanted answered were done through friendly customer service staff by phone before completing the car insurance on-line.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sheila

Vin60 gave this product an overall rating of 5 / 5

Easy...good value

I have public liability with this company already and they offered the best quote for my van insurance.

I would recommend Aviva to a friend

By:
Gender:
Female

Vin60

Fedup gave this product an overall rating of 1 / 5

Absolutely dreadful

So disappointed with service from Aviva. I am first time buyer but will not renew insurance next year.

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to learn of your experience with us. I've emailed you so that I can look into your concerns.

Tasha, Aviva Online Team

Fedup

EhNois gave this product an overall rating of 4 / 5

Customer

Hi just bought insurance for my new vehicle, nice offers and attendance, so not complicated..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

EhNois

johndoc4 gave this product an overall rating of 5 / 5

very good experience from start to finish

got a great quote and the cover I required customer service was excellent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

johndoc4

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