Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Abdul gave this product an overall rating of 5 / 5

good service from aviva

I have recently renewed my insurance with Aviva and would like to say that it was a pleasure to stay with Aviva. The customer service advisors were very helpful and the outcome was very good. I would to thank you all for your help and support.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abdul

AbiSingh gave this product an overall rating of 5 / 5

Great Customer Service

User friendly web site , easy to purchase insurance .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

AbiSingh

UPGUK gave this product an overall rating of 5 / 5

Great offer

Quick n easy, cheapest against competitors, got additional huge discount for being existing customer as holding other products.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

UPGUK

Debbie gave this product an overall rating of 5 / 5

Debbie

Reference to good service and quality. Will refere new customers to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Debbie

BobsMate gave this product an overall rating of 4 / 5

Motor Insurance

Very helpful at the time of purchase, being a new customer with this type of insurance. Last year I left to another insurer because of increase costs, on property insurance. Aviva need to keep existing customers with realistic/ competitive renewal quotes. Generally they are a top company. I have also dealt with them on business insurance and they were good. This company has also awarded money to a charity I am involved in, which not all companies do.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BobsMate

Dharry gave this product an overall rating of 3 / 5

Tricky

I brought a policy through topcashback and i was supposed to get a cash back after succeful purchase from Aviva. But Aviva stopped my purchase saying they need more details so please phone to complete purchase, I then phoned and completed the purchase but the surprise is i have not given any extra details except the quote reference and my personal details for verification. Is this is a way to trick awaycustomers from paying cashback through 3rd party sites? Please note: if there was no cash back i wouldve gone to some oyther insurer but still i need to stick with Aviva since my previous insurance was also expired.

I would recommend Aviva to a friend

By:
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
2 / 5

Hi, thanks for taking the time to leave a review. This is certainly no trick, but you may need to raise a dispute with the cashback provider otherwise you may not get the cashback awarded. If you have any issues please don't hesitate to contact us and we will do all we can to help.

Dave, Aviva Online Team

Dharry

NanaC gave this product an overall rating of 5 / 5

Excellent Customer Service

Really easy to buy my car insurance online and received a discount with my life insurance. Customer service were also fab when I wanted to change my address. Highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NanaC

specialmadness gave this product an overall rating of 5 / 5

Easy to arrange, friendly telephone salespeople

I purchased multi car insurance from Aviva - saved me a fortune and was easy to arrange; friendly staff

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

specialmadness

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