Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Pete gave this product an overall rating of 5 / 5

Straightforward

Car insurance as a returning customer, had all my details already so was straightforward and offered a competitive quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pete

David62 gave this product an overall rating of 4 / 5

Good insurance package

Having always insured my car with BMW Insurance , never looked elsewhere . Was therefore surprised and pleased to review the rates and terms of ioffered by Aviva . The fact that further benefits can accrue with their multi car policy will make my decision to switch to Aviva even better in the years to come .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

David62

BubblyBev gave this product an overall rating of 4 / 5

Sympathetic help

Due to my mother's recent death I had to cancel her car insurance and discuss reinsuring in my name. The staff were sympathetic and helpful making the transition so much easier

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
1 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BubblyBev

Qwer gave this product an overall rating of 2 / 5

1234

Did not get what I thouth, had to ring up and pay more. Still not happy.

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Thanks for taking the time to provide us with your review and my apologies for the delays in getting through to our team. It seems that your query is still not fully resolved so I have just sent you a quick email to gather more information and I'll try my best to get this resolved for you.

Mike, Aviva Online Team

Qwer

Bing gave this product an overall rating of 4 / 5

Motor insurance

Web site easy to use and good value. The only reason why this is not 5 star is because there is no link to upload NCD document. So is this document still needed?

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

We try and create an effortless journey for our customer and use a central database to verify NCD and the only time that we will ask you to send in proof is if there are any discrepancies i.e dates, if you changed your vehicle etc... If this is the case we would send you an email / SMS asking you to upload your NCD and there would be a button to do this when you log in to your MyAviva account. If there is no button and we haven't asked for the proof, this means it's all been verified automatically.

Mike, Aviva Online Team

Bing

tecricky gave this product an overall rating of 5 / 5

So good keep coming back

I have dealt with Aviva for the last 3 years in several departments, lately for Motor Insurance. Everything has been professionally dealt with and well priced. The customer care staff are friendly well trained and very helpful. The web site is easy to use and straightforward. Strongly recommend Aviva for car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

tecricky

Naveen gave this product an overall rating of 5 / 5

Great Service

Car insurance and I was extremely happy with the quote and the staff service over the phone while purchasing this.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Naveen

MILLER gave this product an overall rating of 5 / 5

vey easy to deal with

car insurance good value for money great people who deal with any enquiries etc

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MILLER

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