Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Kayjay gave this product an overall rating of 4 / 5

Good customer service

Recently purchased car insurance & buildings & contents insurance. It was easy & quick to set up & was competively priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Kayjay

Zoomblade gave this product an overall rating of 2 / 5

Good deal but was a pain to access

Multi car insurance. Quote was half current insurer so a pretty good deal that could not be turned down. We already have Life Insurance cover with Aviva and use the MyAviva app. Could not access the car insurance on the App. Rang them up to ask what to do. Person on other end was so confusing. We gave up in the end. Did a bit of thinking and used an old e-mail address and set up ANOTHER MyAviva account. Car policy can now be seen. Still waiting for documents through the post - was promised them "within 10 days". Something simple has been made far too difficult.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

I'm sorry to read your review. I've emailed you so we can resolve these issues.

Tasha, Aviva Online Team

Zoomblade

Stokes gave this product an overall rating of 5 / 5

Review

Excellent service and a great deal good benefits too couldn't ask for more

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stokes

Adebigsword gave this product an overall rating of 4 / 5

Nearly perfect

Very efficient process from start to finish. The only reason I have reduced the score to 4 stars is down to the deposit. I asked for cover to start on my renewal date which was three weeks hence. If I had proceeded, the deposit would have been taken immediately rather than on the policy start date which just didn't feel right.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Adebigsword

Griffey gave this product an overall rating of 5 / 5

Great customer service

I took out Multi car insurance which proved to be a little tricky to understand. We have my car and my wife's car on the policy and we were under the impression that we were covered to drive each other's cars but it transpired that we weren't. After speaking to the customer service team to rectify this not only are we covered to drive each other's cars but it resulted in a refund. Excellent customer service from Aviva and I will definitely recommend in the future.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Griffey

CAROS gave this product an overall rating of 4 / 5

customer service

service not bad, originally page was unavailable with apologies, then it downloaded, so not bad

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

CAROS

Bazjaq gave this product an overall rating of 5 / 5

Professional & very easy process.

I used comparison sites first but they were all very expensive as this is an extra car to tow behind a motorhome, so zero no claims bonus. The gentleman who dealt with me was professional and courteous, I explained what I required and he came up with a very decent price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bazjaq

ginnie gave this product an overall rating of 5 / 5

Good service

Completed my purchase online with mi imum hassle I have two cars which in the past has given me problems with website not being set up for this. The value for money was excellent and the ease of printing off my cover notes was good. I would recommend Aviva to a friend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ginnie

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