Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

baza37 gave this product an overall rating of 5 / 5

UK call centre

Obtaining a motor insurance quote on line was easy and straight forward

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

baza37

Laney gave this product an overall rating of 5 / 5

Excellent customer service

I have happily purchased car insurance which has more than a standard policy. I have now got UK and European cover including UK and Euro breakdown plus enhanced courtesy car cover, protected NCD and other benefits. I was pleasantly surprised to find the cost was much cheaper than the previous company and others i used which could by no means match the policy in content or cost. The staff dealing with my call we're extremely helpful and talked me through all aspects and considerations of needs. Very professional. I have other business with Aviva and have found them to be THE most helpful of all the companies I've ever dealt with in all their business.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Laney

Hannah gave this product an overall rating of 5 / 5

Excellent

I done a quote on line, found it was the best out of all I had done! Easy and quick I phoned up and my insurance was up and running with in a few minutes. Polite and friendly staff made it an enjoyable experience, they answered all quistions I had with no problem. Best insurance company by far!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hannah

Schat gave this product an overall rating of 5 / 5

Excellent service

Got motor insurance and was provided with excellent service and rates

I would recommend Aviva to a friend

By:
Gender:
Female

Schat

Boots gave this product an overall rating of 4 / 5

Sorted

Comprehensive cover for my car. Initially some Problems due to other policies with Aviva being joint with my wife. Quickly sorted by Aviva Representative.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Boots

JULIAGEORGE1 gave this product an overall rating of 5 / 5

GOOD SERVICE

CAR INSURANCE. EFFICIENT RESPONSE TO ENQUIRY AND VERY COMPETITIVE QUOTE PROVIDED. LOYALTY FOR HAVING MORE THAN ONE POLICY WITH AVIVA IS REWARDED.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

JULIAGEORGE1

Dorky gave this product an overall rating of 5 / 5

Amazing

Well i forgot to fill up my no claim bonus and after 12 days i tried the chat service and mentioned about it . He was very matured and relaible and very quick to response back . Sorted and now my monthly prices went down too . Very happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dorky

Deli gave this product an overall rating of 5 / 5

Great website

I found the website very easy to use and insurance premium is very competitive . I recommend it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deli

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