Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Syam gave this product an overall rating of 5 / 5

Long waiting...But Great customer service resolved NCD issue even though I am cancelling the policy.

I was looking to cancel my car insurance. There is no way to do it online or on the mobile app etc. The only way is to contact the call center. And it takes a long time for a response. However the agent has provided Great customer service. Apart from cancelling he went on an extra mile to resolve long pending NCD years issue.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Syam

skiman gave this product an overall rating of 5 / 5

Van insurance

Great service- knowledgeable and friendly staff. Insured my van for less than half the renewal quote from previous insurers who treated me shoddily after my first claim in nearly twenty years of custom with them.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

skiman

Sammy gave this product an overall rating of 5 / 5

Good service

Bought travel and car insurance. Best quote I got and was miles cheaper than any other company. was recommended to me by a friend who works for aviva in a different department. Very easy and straight forward to use their website. Good customer service when I called to purchase my insurance was polite and friendly also got discount because I have multiple Insurance with them which was good. Also recommend getting the my aviva app if you purchase Insurance with aviva as there are lots more discounts you can get on other insurance quotes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sammy

Jamshed gave this product an overall rating of 4 / 5

Good Service

I bought Car Insurance for a year. It is expensive but money well spent as I think it is a trusted and reliable company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jamshed

Tibby gave this product an overall rating of 5 / 5

Internet quote

Purchased motor insurance with very easy to understand instruction on filling out the quote form. Very quick with the quote price, and easy to purchase. Then print your insurance schedule out.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tibby

TomR gave this product an overall rating of 4 / 5

Good value insurance

Just bought car insurance with business cover for half the price of what my present insurer, BMW, wanted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

TomR

AndyP gave this product an overall rating of 5 / 5

New customer

Purchased motor insurance. The policy was perfect for my needs and the process was easy. Follow up by team was quick and efficient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndyP

Starlight gave this product an overall rating of 5 / 5

Car Insurance

Have insured my husbands car with Aviva for a couple of years. When I received my renewal this year it had increased substantially for no apparent reason although I was supposed to be getting special discounts. Saved with Aviva for better, more comprehensive cover. Got my quote on line then had to ring with a query. Staff were excellent, courteous and very helpful. Service means a lot to me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Starlight

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