Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

NewCustomer gave this product an overall rating of 5 / 5

Good experience

Bought insurance after nearly 30 years of company car. First company made it really difficult to get NCD even with evidence from company car lease company. Aviva made it really easy with good communication and, ironically, it was cheaper as well. Great transaction.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NewCustomer

Mandy gave this product an overall rating of 5 / 5

Great price

Avivas motor insurance quote was much cheaper than all other sites, including comparison sites. I managed to do everything online saving time and money on phone bills - very pleased with the deal!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mandy

Mkfar gave this product an overall rating of 5 / 5

Multi car and renewal

Renewed my insurance for car in high insurance group and added 2nd New car in lowest insurance group as 2nd run about Great value and easily quickly done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mkfar

Hlpc64 gave this product an overall rating of 5 / 5

Car Insurance

Bought Car Insurance Comparable cover to my previous company but much cheaper. Had been with Avila a few years ago and happy with them then so no reasons not to go with them again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hlpc64

Bartlomiejbarylak gave this product an overall rating of 5 / 5

great costumer service , fast response

Ive bought car insurance with Aviva. because ive been with Aviva in different country and ive got really good experience from there that why when i came to UK i have went straight to them. Recommend. ;)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bartlomiejbarylak

Nimrod gave this product an overall rating of 5 / 5

Comprehensive car insurance

Great price for car insurance from a reputable company. Friendly and helpful throughout.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nimrod

Susie gave this product an overall rating of 5 / 5

Customer

Easy service and cheaper price than my renewal quote from last year company

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Susie

Gareth gave this product an overall rating of 5 / 5

Easy and fast service

Car insurance product that was easy to choose and quick to purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Gareth

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