Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

Jules gave this product an overall rating of 5 / 5

Very helpful

Car insurance. The man I spoke to was extremely helpful, pleasant and organised. A star!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jules

Kimrie gave this product an overall rating of 5 / 5

Got the cover I wanted quick & easy

I needed insurance for a van and had to include my spouse as well as personal and commercial cover. Aviva was the best cover and cheapest price including the comparison sites. Very quick and efficient!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kimrie

Calli gave this product an overall rating of 5 / 5

Excellent

What a breeze! I wish I had found Aviva years ago. I have been using an insurance broker for years and years and years, and after I got an horrendous quote from them, I decided to shop around. Aviva made switching to them so simple, the questionnaire is very easy to complete and the pricing extremely competitive, I'm a very happy customer. Thank you!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Calli

feminineform gave this product an overall rating of 5 / 5

very good service and competitive price

home and motor insurance very good value also bought contents insurance for my daughter

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

feminineform

Dani gave this product an overall rating of 5 / 5

Pick-Up

Pick-Up Insurance was very good in price and competitive rate!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dani

Hodge gave this product an overall rating of 5 / 5

good customer satisfaction and easy to navigate

Car insurance it was very easy to do and takes no time at all

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hodge

Jojag gave this product an overall rating of 5 / 5

Jag ins

New car insurance, excellent service price and ease

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jojag

ICR2 gave this product an overall rating of 5 / 5

Easy to use Web site.

Dead easy to use Web site. Great quality policy and good price. Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

ICR2

Back to top