Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Pete gave this product an overall rating of 5 / 5

MotorInsurance

I purchased Motor Insurance which was much cheaper than my renewal with another company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pete

Taty gave this product an overall rating of 5 / 5

Great Company

Car insurance great price and amazing costumer team.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Taty

Selva gave this product an overall rating of 5 / 5

Great customer Service

The whole process was seamless despite the whole country was in lock down.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Selva

Kelvin gave this product an overall rating of 4 / 5

A Good Car Insurance Provider!

Very effective in processing the insurance application. Particularly impressed in the process of confirmation of NCD entitlement. Premium is reasonable, too! Definitely a sensible choice of car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kelvin

Topper gave this product an overall rating of 4 / 5

Great service

Excellent online facilities and easy access to your documents. Just a shame I couldn't insure my motorbike with them as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Topper

Darren gave this product an overall rating of 5 / 5

Easy to use really simple

Car insurance easy to use on line “Quote and I was able to come back to it another time system has been kept really simple

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Darren

Dobbie gave this product an overall rating of 5 / 5

Online car insurance purchase

This is the first time I have purchased in insurance 'on line' but I found the process very clear and straightforward. The forms to be completed were well presented and simple to complete.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dobbie

Boiymor gave this product an overall rating of 5 / 5

Car Insurance

Quick and easy online application. Spoke with Customer services to clarify some questions and received first class service. So far an excellent experience received.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boiymor

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