Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Hitjie gave this product an overall rating of 4 / 5

Great customer

Nice and easy very reliable I'm happy for you guys.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hitjie

twizzle gave this product an overall rating of 5 / 5

great customer service

Spoke with Will about my new car he was patient understanding and very helpful nothing was too much trouble and he listened to all my questions even though i think i went over them 2 or 3 times to make sure, the thing that stood out is Aviva tell you there might be a delay in answering the phones and how long it might be other insurance companies i tried for a quote like general accident didnt answer after 30 minutes so i gave up i will stick with Aviva i know these are challenging times but Will was great and put my mind at rest you cannot ask for more and it got sorted there and then no waiting for them to come back great and all done while was on the phone i panicked because i could not put my registration in but Will sorted it thats what you need Thanks Will

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

twizzle

boisbois11 gave this product an overall rating of 5 / 5

excellent service

car insurance from all the other firms i deal with Avivia by far the best answer phone quickly deals with request with no fuss in a very professional way

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

boisbois11

Rambo gave this product an overall rating of 5 / 5

Great

Great stuff would recommend to others. Great stuff would recommend to others. Great stuff would recommend to others. Great stuff would recommend to others.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rambo

Mariam gave this product an overall rating of 5 / 5

Excellent team

The service was excellent, the team were honest and excellent customer service. I was very impressed by the service I received. I put on my application 2years NCD because I wasn’t sure, but your team got back to me that it is three years which put my premium down. Now that is honesty. keep up with the good work. Honesty is the best policy!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Mariam

trilliput gave this product an overall rating of 5 / 5

Great customer service

I've had a quote on the car insurance before my renewal was due and when the time has come to get the renewal insurance I just needed to update my car registration number, as I've put it just before renewal. Unfortunately online system didn't recognise my new numberplate. So I've called to Aviva and lovely lady assisted me with my quote and updated reg numberplate to correct one. And took the paymnt over the phone. Many thanks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trilliput

Iain gave this product an overall rating of 3 / 5

Difficult to contact

As usual prices are ok but Aviva are rubbish if you need to contact the. Clearly Covid is a good excuse but in normal times they are poor too, often had to hold for 20 + minutes to speak to someone.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Iain

AvrilR gave this product an overall rating of 5 / 5

Good customer service

Got through on the telephone fairly quickly unlike some other companies. Staff dealt with me efficiently and politely. I am a new client and hope to remain a client for many years to come.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

AvrilR

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