Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2742 customer reviews

DGJ53 gave this product an overall rating of 5 / 5

Value Cover

Comprehensive motor insurance cover tailored to my requirements. Very easy to arrange online. Good value in comparison to others I looked at

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

DGJ53

Nick gave this product an overall rating of 5 / 5

Excellent service! Thank you!

Excellent service. I have been with Aviva 5 years ago, then I left UK. Now I am back and my choice is Aviva again because I know they offer excellent service to their customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Nick

Camemick gave this product an overall rating of 5 / 5

Great customer service

Great customer service and price Good policy options and choice Easy to get quote and progress

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Camemick

grandad gave this product an overall rating of 5 / 5

the price was right

previous car insurer put up my renewal by for no reason. Looked on the Aviva site and saved myself in a few minutes--- a winner!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

grandad

Simon gave this product an overall rating of 5 / 5

Great customer service

With Aviva I have 2 pensions, life insurance, annual travel insurance, house insurance and car insurance I love the My Aviva app that lets me see everything in one place including all documents and easy access to make a claim They were very good with my car insurance and took in to account my long history of driving company cars I was also delighted to hear they won’t charge me for changing my details to reflect my cherished number plate

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Simon

Streets gave this product an overall rating of 5 / 5

Simple quick & competetive

Getting car insurance from Aviva was a quick, painless and simple experience. Great price and great cover from a well respected insurer. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Streets

AjitoLuigi gave this product an overall rating of 5 / 5

Impressive

Fast,friendly,informative,knowledgeable and VALUE for money. They look after their loyal patrons.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AjitoLuigi

Matt gave this product an overall rating of 2 / 5

Disappointing

New motor policy bought on-line. Ticked box for £450 excess. Policy came through with £700 excess. Nowhere in the purchase process was this highlighted. Phoned to query it and received unsympathetic response “it’s because it’s a Mercedes”. In my opinion the online application process should be explicit in quoting the total excess on the policy at the point of sale.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Good morning Matt. I'm sorry to hear that you did not realise your vehicle had an additional excess attached to it. Unfortunately excesses attached to vehicles cannot be changed, and are displayed in the quote journey.

Jake, Web team

Matt

Back to top