Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Hitjie gave this product an overall rating of
Great customer
30/09/2020
Nice and easy very reliable I'm happy for you guys.
I would recommend Aviva to a friend
- By:
- Hitjie
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hitjie
twizzle gave this product an overall rating of
great customer service
29/09/2020
Spoke with Will about my new car he was patient understanding and very helpful nothing was too much trouble and he listened to all my questions even though i think i went over them 2 or 3 times to make sure, the thing that stood out is Aviva tell you there might be a delay in answering the phones and how long it might be other insurance companies i tried for a quote like general accident didnt answer after 30 minutes so i gave up i will stick with Aviva i know these are challenging times but Will was great and put my mind at rest you cannot ask for more and it got sorted there and then no waiting for them to come back great and all done while was on the phone i panicked because i could not put my registration in but Will sorted it thats what you need Thanks Will
I would recommend Aviva to a friend
- By:
- twizzle
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
twizzle
boisbois11 gave this product an overall rating of
excellent service
29/09/2020
car insurance from all the other firms i deal with Avivia by far the best answer phone quickly deals with request with no fuss in a very professional way
I would recommend Aviva to a friend
- By:
- boisbois11
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
boisbois11
Rambo gave this product an overall rating of
Great
29/09/2020
Great stuff would recommend to others. Great stuff would recommend to others. Great stuff would recommend to others. Great stuff would recommend to others.
- By:
- Rambo
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rambo
Mariam gave this product an overall rating of
Excellent team
29/09/2020
The service was excellent, the team were honest and excellent customer service. I was very impressed by the service I received. I put on my application 2years NCD because I wasn’t sure, but your team got back to me that it is three years which put my premium down. Now that is honesty. keep up with the good work. Honesty is the best policy!!!
I would recommend Aviva to a friend
- By:
- Mariam
- Gender:
- Female
- Age:
- 45 to 54
Mariam
trilliput gave this product an overall rating of
Great customer service
28/09/2020
I've had a quote on the car insurance before my renewal was due and when the time has come to get the renewal insurance I just needed to update my car registration number, as I've put it just before renewal. Unfortunately online system didn't recognise my new numberplate. So I've called to Aviva and lovely lady assisted me with my quote and updated reg numberplate to correct one. And took the paymnt over the phone. Many thanks.
I would recommend Aviva to a friend
- By:
- trilliput
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
trilliput
Iain gave this product an overall rating of
Difficult to contact
27/09/2020
As usual prices are ok but Aviva are rubbish if you need to contact the. Clearly Covid is a good excuse but in normal times they are poor too, often had to hold for 20 + minutes to speak to someone.
- By:
- Iain
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
Iain
AvrilR gave this product an overall rating of
Good customer service
27/09/2020
Got through on the telephone fairly quickly unlike some other companies. Staff dealt with me efficiently and politely. I am a new client and hope to remain a client for many years to come.
I would recommend Aviva to a friend
- By:
- AvrilR
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
AvrilR