Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Beechy gave this product an overall rating of 5 / 5

Cheaper renewal

A lot cheaper than my renewal. Saved a packet on a new policy and also got more discount by having another policy with them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beechy

Rich gave this product an overall rating of 5 / 5

Excellent service

Got motor insurance with aviva, so easy quick and simple online and when I spoke to them on the phone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rich

Blue gave this product an overall rating of 5 / 5

Van insurance

Exellcellent service and price Good follow up on purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blue

Nick1 gave this product an overall rating of 5 / 5

Easy form Filling

Applying for car insurance was a no problem experience. Easy to answer questions and very quick, price was competitive too. Accepting process easy too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick1

Marg gave this product an overall rating of 4 / 5

Car insurance

I reduced the cost of my car insurance this year. Good value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Marg

BILU gave this product an overall rating of 4 / 5

CORRECT PRICE MOTOR INSURANCE

REASONABLE PREMIUM FOR A FULLY COMPREHENSIVE COVER

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BILU

Chris gave this product an overall rating of 5 / 5

Very simple but professional approach by the AVIVA team. well done

I brought motor insurance, initially online then spoke to AVIVA via phone, and even through with these difficult times was able to get through very quickly. everything explained in a matter of minutes, where previously with other insurers a quote has taken me 30 minutes to obtain.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Chris

Robo gave this product an overall rating of 5 / 5

Very efficient service. Easy to apply and instant quote.

I bought car insuranc. Great policy with the option of adding extras when I want to .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of purchase
2 / 5

Robo

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