Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Wickednlazy gave this product an overall rating of 5 / 5

Great !

I had a claim with you a couple of months ago, and I couldn’t have been more happy with the service you provided....

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wickednlazy

A customer gave this product an overall rating of 4 / 5

Effective Customer service

The lady was very helpful and professional. she was also very patient and wonderful in her approach to customer service. I recommend her promotion.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Parveen gave this product an overall rating of 5 / 5

Best car Insurance

I am a new driver and got a best car insurance quote from aviva.co.uk. I bought it from online within few minutes and also downloaded all the the documents from the mobile apps. so i definitely recommend to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Parveen

JONNYBOY gave this product an overall rating of 5 / 5

THE SERVICE WAS EXELLENT

The service from your staff was excellent and everything was full explained

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JONNYBOY

KINGMATT gave this product an overall rating of 5 / 5

Very easy

Bought car insurance on line for me and my partner very straight forward and the cheapest we found 5 stars

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KINGMATT

avillop gave this product an overall rating of 5 / 5

Great customer service

Wonderful customer service. Great deal. Trustworthy insurance company and rescue service offered by RAC.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

avillop

A customer gave this product an overall rating of 4 / 5

Good online quote system

Handy and easy use online quote, yet come with minor problems with account linking to the quote and policy thus unable login to the account, problem solved when real staff hotline is connected. And online chat disable because of covid? This is a point I can't figure out why. Easy to add multiple car insurance, but can't find 3rd party insurance in the choice and make a couple more calls to the real staff, all problems fixed in a morning.

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Hi May, I'm glad to hear the online issue was quickly resolved and that your additional questions about cover could be clarified in good time by our support staff. I hope the rest of the policy will be a smooth experience but if anything crops up or you have any questions about your cover with us, please do not hesitate to get in touch - we will be more than happy to help.

Yannis, Aviva Web Team

George gave this product an overall rating of 5 / 5

Very Straightforward

Changed my car insurance to Aviva after comparing premiums with the quote from my existing insurer. The entire process was on-line and very successful, with a big saving. Aviva already provides my home insurance so I could purchase with full confidence.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

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