Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3049 customer reviews

Easy gave this product an overall rating of 5 / 5

No fuss

Car insurance without huge amounts of questions easy to complete online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Easy

99999 gave this product an overall rating of 2 / 5

Unexpected excess

Bought car insurance online and it was not clear until I got the documents that there was 350 excess for my car type plus the 250 excess I chose, so 600 total excess. When I realised I cancelled and got refund. Went elsewhere paid a little more for sensible excess. Unable to contact by phone so asked for refund by email which happened a few days later.

I would recommend Aviva to a friend

By:
Policy features and benefits
1 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Morning Lynda, I'm sorry to see that you didn't feel the excesses were clear enough. I'm glad you have been able to find something more suitable for you and that this has been resolved for you. Kind Regards

Natalie, Social Media Team

99999

George gave this product an overall rating of 1 / 5

Pay double - difficult to access insurance

I bought Motor Insurance. Because of Aviva requirements I pay double the amount I should pay. It is very difficult for first time buyer with your company to pay the right amount and not an exaggerated one. I am a driver with many years clean No Claim record, but due to particularitirs of the document I submitted, I was not accepted for No Claim scheme of your company.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Morning George, I'm sorry to see you feel this way. I can see you have already called in and discussed this and this has been explained to you. I can see your concerns have been logged around this. Kind regards

Natalie, Social Media Team

George

Pedantic1 gave this product an overall rating of 4 / 5

Avila motor

Avila motor pol. Checked cover - all sound though foreign travel is additional when it is commonly part of the usual package - not an issue for me - this year . Good service easy online platform & importantly - helpful, Knowledgeable UK staff

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Pedantic1

Ejas gave this product an overall rating of 5 / 5

Easy policy

Great customer service and easy policy purchase.I thought they will maintain good service future

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ejas

winnie gave this product an overall rating of 5 / 5

car insurance

It was a better price than my current insurance renewal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

winnie

Jules gave this product an overall rating of 5 / 5

Very helpful

Car insurance. The man I spoke to was extremely helpful, pleasant and organised. A star!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jules

Kimrie gave this product an overall rating of 5 / 5

Got the cover I wanted quick & easy

I needed insurance for a van and had to include my spouse as well as personal and commercial cover. Aviva was the best cover and cheapest price including the comparison sites. Very quick and efficient!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kimrie

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