Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

shropfox gave this product an overall rating of 5 / 5

Great price and great customer service. Easy to reach on the phone despite difficult times.

Car insurance for my car which was rated as a high premium category by some other insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

shropfox

JaneK gave this product an overall rating of 5 / 5

Excellent Service Levels

Looking to improve price of existing Car Insurance. Did a careful comparison and was helped to a decision.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JaneK

Clansman gave this product an overall rating of 5 / 5

Great customer service

Have contacted the team on a number of occasions re policy details ,on each occasion phone answered promptly ,asked questions, and allways helped me out with with there great product knowledge, as some other companies offer budget price insurance only to find out that you have purchased the wrong product and it does not cover you your needs

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Clansman

Davey gave this product an overall rating of 5 / 5

Prompt customer service

I bought the car insurance which the price was competitive and also got a discount because I have another policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Davey

HappyDriver gave this product an overall rating of 5 / 5

Insurance Quote/Renewal

Quick and easy system to obtain and retrieve quote. Quote given was great value when compared against other insurers. Extras clear and concise. Overall, quick and easy to obtain a quality product, with good customer follow up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyDriver

ChrisJ gave this product an overall rating of 5 / 5

Excellent

I’ve purchased multi car cover for two cars. Aviva had the best quote and I’ve had excellent customer service so far. I have not had success with connecting to the app, Every time I tried to log in the username was wrong or the password was wrong or I needed a five digit code which seemed to be wrong but Aviva sent paper documents so all is good. I’ve rated a five star as the app is an extra it doesn’t reflect on Aviva’s customer service. Give them a go

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisJ

Carw5 gave this product an overall rating of 5 / 5

Car insurance good price

Car insurance quote was not the cheapest but was the best quote from Companies like Aviva that have good reputations. happy with the service received

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carw5

Janet gave this product an overall rating of 5 / 5

Very easy

Was the best car insurance I found, much cheaper than my previous insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Janet

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