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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

HeBeGB gave this product an overall rating of 5 / 5

Fantastic industry busting product

Moved existing Aviva Car Ins and Home Ins across to Plus and also moved across another, renewing, car insurance policy. Was able to move the Aviva products without cancellation fees. The products and the purchase process are both very straightforward. Very few questions and no need to list items. Great to have the renewal price guarantee. The Plus home insurance was actually quite a bit cheaper than my previous Aviva policy. So a winner on all fronts. And a brilliant brand with who I have every faith in the claims process should I ever have to use it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HeBeGB

herbievegan gave this product an overall rating of 5 / 5

Excellent service

. Insurance claim dealt with and settled promptly..in times of upheaval and stress , what more could you ask for. First time we have had to make a claim ;can only highly recommend Aviva with the the excellent service we experienced . Many thanks!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

herbievegan

JohnS gave this product an overall rating of 4 / 5

Very helpful Customer Service from 'Josh', online application did not work so called Aviva and everything satisfactorily sorted out.

I bought car insurance at a good price and for all my needs including European travel. After applying online my application was referred to customer service who after asking some extra questions quickly organised my cover. Great service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

JohnS

mlf1844 gave this product an overall rating of 4 / 5

So far so good

Recently purchased Building & Contents insurance which went smoothly but as yet can not comment on service if and when a claim comes up. From past experience though I do not envisage any problems.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mlf1844

Chrysalis gave this product an overall rating of 4 / 5

Good value cover

I purchased Aviva buildings and contents insurance after my long time provider increased my premiums by a ridiculous amount. Aviva offered better cover for a lot less and their customer reviews are good. The buying process was straight forward. I'm happy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chrysalis

SouthCoastTetchy gave this product an overall rating of 3 / 5

Annoying stream of emails after having paid the money all asking did I like you? Like a needy partner. I like you, I bought the product didnt I?

House insurance. It only house insurance, its not love. Now stop emailing me. You keep asking did I like you? Like a needy partner. I like you, I bought the product didnt I?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Apologies for the emails to ask what you thought of us. We learn a lot from customers' feedback, so what you think is really important to us. This helps us to continue to improve our service.

Tasha, Aviva Social Media Team

SouthCoastTetchy

Nickname gave this product an overall rating of 5 / 5

Simple and effective

House insurance. Easy website and competitively priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nickname

HonestyPlus gave this product an overall rating of 5 / 5

Reassurance Matters

I have had Aviva motor ins for 4 years and just purchased home cover, having been with another insurer for 4yrs. As a motor insurer Aviva’s premium is competitive and they were sympathetic to me returning from living overseas without NCB proof (despite claim free lease driving). Aviva’s claims service is second to none......always has been (I’ve been a long term customer). I had the misfortune to test this out recently when my car was shunted. Everything, from the moment of reporting the incident to returning my car, was handled efficiently & sympathetically. The courtesy car service was very good. And most of all, the repair is excellent. Purchasing online is very easy. The home cover is considerably cheaper than my previous insurer, who’d increased my premium despite having not claimed, and I’m not in a flood, subs or otherwise high risk area. You never know how good an insurer is until you claim so I’m more than happy with Aviva and would recommend without reservation.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HonestyPlus

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