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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

FriendlyIan gave this product an overall rating of 5 / 5

First class price for home insurance ,.no other company was able to match . First class

Home and content insurance. No other insurance company was able to come any where near this price. Excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FriendlyIan

Peppers gave this product an overall rating of 5 / 5

Looks to be a great new product

Great to have a straight forward Home Insurance Policy, hopefully I won't need to test the claims service but I am confident with Aviva that should I ever need to all will be good. A small technical issue buying online due to the new policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Peppers

Rich gave this product an overall rating of 5 / 5

Great surprise

I have recently renewed my annual house insurance with Aviva and expected an increase in price. To my delight there was a significant reduction for the year and the benefits were significantly improved. I was truly delighted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rich

Papatren gave this product an overall rating of 5 / 5

Straight forward online purchase

Bought house insurance, price was competitive and online process straightforward. sign up to My Aviva post purchase was easy and I am now a customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Papatren

StPaul gave this product an overall rating of 5 / 5

Great Cover and Great Price

I recently bought home insurance and after having compared many quotes Aviva's was by far the best when balancing the need for great cover at a very fair price saving me a lot of money versus staying with my previous provider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

StPaul

SteveG gave this product an overall rating of 5 / 5

Very easy and customer service very good

I was fed up with my home insurance going up every year so I got a quote from Aviva which was not only more reasonable but with a lot more cover on building costs and contents, I am happy that I changed to a company that give great service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SteveG

Smurf gave this product an overall rating of 5 / 5

Great cover at a great price

Bought combined contents and buildings insurance. Policy covers everything we need, and more, and was at a very competitive price. Much cheaper than renewing with our previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Smurf

DrDD gave this product an overall rating of 5 / 5

Clear forms

Easy to understand choices with clear cost implications.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DrDD

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