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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1040 customer reviews

Anthony gave this product an overall rating of 3 / 5

Great beginning, fell away quickly.....

Very easy to navigate the on-line quotation process and to get a decent quote for home insurance. Upon confirming, received the link to My Aviva so I could review the policy documents but it didn't work, saying the policy didn't exist. Called the helpline and explained the problem and the helpful lady said they'd sort it out, that the policy was in place, and that they'd send the documents in the post whilst they sorted out the problem. It took a further phone call to get the My Aviva to work properly despite then receiving an email saying the problem would take longer to fix (even though it had been). And the documents promised by post never arrived. So, in summary, easy to get the quote and buy the policy but quite stressful getting My Aviva to work and to actually feel confident that the policy is in place.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

I'm sorry to learn of the issues you faced trying to access your policy on MyAviva. I've recorded your concerns as feedback for future improvements. I'm glad to see that your MyAviva access is all resolved and you're now able to view your policy & documents online. Please get back in touch if there's anything else we can help with.

Tasha, Aviva Online Team

Anthony

pedro gave this product an overall rating of 5 / 5

very good rapport established during telecon

currently competitive contents and buildings insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pedro

HappyCustomer gave this product an overall rating of 5 / 5

Being an existing customer brought further benefits when taking out insurance

Home Insurance for private residence with improved benefits from being a existing exceptionally intelligent good looking customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyCustomer

Shaz gave this product an overall rating of 4 / 5

Polite customer service

The lady on the phone was so helpful nothing was to much trouble. Polite and caring. Not pushy at all

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Shaz

Jerry gave this product an overall rating of 4 / 5

Could be more phone helpful for people who need a little help

House insurance wanted to do it on the phone difficult at 1st 2nd time ok

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Jerry

Harry gave this product an overall rating of 1 / 5

Not great

Never got a confirmation email or any receipt from my purchase. Only received the policy documents 12 days after taking the policy out after a few calls and emails. Hopefully the rest of the policy and if I need to claim isn’t as bad!

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for taking the time to provide us with your feedback and my apologies for not receiving a confirmation email when you accepted your quote. Looking at the policy, the agent requested your policy to sent by post which was why the email was not sent. I can see that you have since been in touch and your policy has been set up for online and the welcome emails have now been issued. You will also be able to view, amend and make a claim online via your MyAviva Account.

Mike, Aviva Online Team

Harry

Elchick gave this product an overall rating of 5 / 5

Great help

Purchased home insurance with a great level of Cover at a lower price with great customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elchick

JonG gave this product an overall rating of 5 / 5

Good Value and Great Service

I have both Home and Car insurance with Aviva. Both policies are good value, good cover and I really like the UK based Customer Service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JonG

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