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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

2pedantic gave this product an overall rating of 4 / 5

Good product

Home buildings & contents. This product deals nicely with the difficulties involved calculating sums insured, thus avoiding under insurance problems. Other wordings are fair, staff excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

2pedantic

Mahoney gave this product an overall rating of 5 / 5

An extremely helpful lady guided me through all the questions required to change my policy from house and contents to just contents only .

I changed my insurance to just contents only. As I had house and contents already I decided to stay with Aviva, I thought the price on the high side and will definitely look around for some quotes before renewing next year. I want the best cover for the lowest price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mahoney

Silverbirch gave this product an overall rating of 5 / 5

Insured and happy

I bought house and contents insurance from Aviva and having trawled through many quotes online, I chose them because they met all my needs at a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silverbirch

A customer gave this product an overall rating of 4 / 5

Good coverage at a fair price

I purchased Buildings and Contents Home Insurance. It was pretty straightforward on the web, although one had to negotiate a couple of aspects. Pricing was very good, even when one includes most of the (almost endless) range of optional extras. The documentation, received electronically, was clear.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

mickc gave this product an overall rating of 5 / 5

quick add efficent

good value and very easy to set up , found Aviva best for cover and value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mickc

A customer gave this product an overall rating of 5 / 5

Always very helpful on the phone and very precise instruction.

We recently changed our property insurance to AVIVA and were very happy with the quote which was not only less than our previous insurer but offered a more comprehensive cover.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Hopper gave this product an overall rating of 5 / 5

Easy on line service.

Building and contents insurance. Excellent value, nearly half the cost with my previous insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hopper

mike gave this product an overall rating of 5 / 5

simple and straightforward to join/quick too

simple and straightforward without too many options or requirements....eg size and type of window locksand the like

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mike

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