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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

A customer gave this product an overall rating of 5 / 5

very proffesional

2 times car insurance and home insurance plus. Very competitive prices and easy to buy online.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Rural gave this product an overall rating of 4 / 5

Great service, confusing products!

I phoned and was given a quote for house insurance. There was a choice of 3 levels. I phoned back to accept but was told I should have been offered Aviva plus instead of Classic. I was then offered 3 levels of Aviva plus. The whole process took about 2 hours including waiting time. Very helpful people and good service once you speak to the right person but quite a confusing product choice.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Sorry to learn that our new product had you confused. If you were originally offered 1 of 3 levels of cover, this would have been AvivaPlus to start with, so I'm unsure what happened there. The quote process is much quicker through our website. However I am glad that you're happy with your cover & our service. Please let us know if there's anything we can help with at all.

Tasha, Aviva Online Team

Rural

cassie gave this product an overall rating of 1 / 5

empty promises

Despite 2 phone calls and promises to send my policy docs. by post and email I have received neither. I was told by one person that they were having trouble getting policy docs out! They had no trouble getting my money out almost immediately after i signed up! I am distinctly unimpressed a s it is now a month since I joined. Clearly I cannot answer the following questions as I have an invisible policy.

By:

I'm very sorry to read your review. I've emailed you separately to discuss your concerns & arrange to send over your policy documents by post & email.

Tasha, Aviva Online Team

cassie

Geoscotland gave this product an overall rating of 5 / 5

Easy

I glad to go with aviva Good price good company it’s always established name

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Geoscotland

Wilsojp gave this product an overall rating of 5 / 5

Easy to purchase

I wanted a quick and easy way to purchase house insurance with limits preset and no lengthy forms Aviva offered this option and met all my needs

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wilsojp

Kevin gave this product an overall rating of 5 / 5

Value

Like for like home insurance and easy to do online and compare

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevin

Sal69 gave this product an overall rating of 5 / 5

Aviva Plus cheaper premiums

Aviva house insurance up for renewal. Renewal policy premiums higher than last year. Rang Aviva to see if any discount as long-term customer - NO. Quoted online with Aviva-Plus. This quote was cheaper for regular cover & was better than original Aviva renewal policy quote. I am impressed & pleased of the saving for higher level cover. I highly recommend Aviva-Plus home insurance. ( MUST COVER BOTH CONTENTS & BUILDINGS FOR THIS).

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sal69

AlyP gave this product an overall rating of 5 / 5

Great price and excellent customer service

Needed a quick quote for home insurance and decided to call Aviva rather than complete endless forms on line. Very helpful agent, knew his stuff and didn't try to up sell. Halved renewal quote received from another "big brand". Aviva do not charge extra for paying monthly. Positive experience, would definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AlyP

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