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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Jacko51 gave this product an overall rating of 4 / 5

All in one pot

Purchased home and contents insurance. Now have 3 cars, medical insurance, pension and home insurance all under the same banner. Could have got home insurance slightly cheaper but much easier to remember where all insurances are with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Jacko51

Cofidre gave this product an overall rating of 5 / 5

Service 2nd to none

Insurance inertia is a common but in my case I wish to have the best deal. So, on calling I was dealt with sympathetically and professionally throughout. Options were provided and the deal I received was more than acceptable. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cofidre

Billsand gave this product an overall rating of 5 / 5

Good experience

Bought Aviva plus home insurance on line having had substantial increase on renewal from previous provider. My online Aviva experience was excellent the quote was very competitive with full cover and the transaction was well managed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Billsand

Amingo gave this product an overall rating of 5 / 5

The information contained was easily understood and great customer service

I have purchased travel and home insurance from Aviva. It was very quick and straightforward.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Amingo

Fredo gave this product an overall rating of 5 / 5

AvivaPlus

Just switched to AvivaPlus Home Insurance following another annual increase from previous insurers. Attracted by promise of no price increase and interest free monthly payments. Obtaining quote was simple and cheaper so I had an easy decision.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fredo

Mukundan gave this product an overall rating of 5 / 5

Easy to get quote and purchase online

I wanted to switch my home Insurance and did it online in Aviva with simple questions to answer. Since I already have my car insurance with Aviva I thought I will get a better deal for my Home Insurance which I did and am happy with the price quoted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mukundan

guitardave gave this product an overall rating of 5 / 5

the young chap who arranged my home/contents cover was very helpfull and polite

i purchased home/contents insurance which was much cheaper than halifax insurance and was like for like cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

guitardave

Howie gave this product an overall rating of 4 / 5

Good

This was home insurance Clear and understandable policy and premium calculation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Howie

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