Library

In this library you will find a selection of literature to help both you and your clients learn about our products and services. In addition to brochures and guides, you will also find application forms, sales aids, key features and trust forms which you can download and view.

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We give each document a unique reference number. If you look in the bottom left hand corner of the reverse of the document, you should see a code followed by a date. You can search by typing in the code – you don’t need to type in the date. (The date code is when the most recent version was given financial approval. It is not an expiry date).

Personal Protection - Adviser Portal Library - Critical Illness+

Brochures

Title Reference Other versions
Protection Occupation Guide (464kb) AL99138 Black & white document for Protection Occupation Guide (460kb)
Critical Illness+ in focus guide (1257kb) AL51003 Black & white document for Critical Illness+ in focus guide (891kb)
Baby Sarah Global Treatment case study (99kb) PT15870 Black & white document for Baby Sarah Global Treatment case study (89kb)
Maxines case study (93kb) PT15867 -
Support Plus guide (1714kb) AL54004 Black & white document for Support Plus guide (1230kb)
Guide to Global Treatment (506kb) AL99070 Black & white document for Guide to Global Treatment (324kb)
Guide to Fracture Cover (636kb) AL99071 Black & white document for Guide to Fracture Cover (470kb)
Guide to Extra Care Cover (331kb) AL99072 Black & white document for Guide to Extra Care Cover (245kb)

Forms

Title Reference Other versions
Access to Medical Reports Declaration (for ALPS products only) (518kb) AL99021 Black & white document for Access to Medical Reports Declaration (for ALPS products only) (517kb)
Personal Protection Application and Data Capture Form (1937kb) AL55001 -
Separation benefit application form - for life insurance, critical illness cover and whole of life insurance (703kb) AL99027 -
Renewal, conversion or replacement application form - for life insurance or critical illness cover (757kb) AL99034 -
ALPS Policy change application form - for life insurance and critical illness cover (1462kb) AL55023 -
Life Insurance+ and Critical Illness+ Life change benefit application form (808kb) AL55026 -
Fracture Claim payment form - 1 life covered (556kb) IP01133 -
Fracture Claim payment form - 2 lives covered (557kb) IP01134 -

Policy Conditions

Title Reference Other versions
Critical Illness+ Policy Conditions (503kb) AL51002 Black & white document for Critical Illness+ Policy Conditions (498kb)

Policy Summary

Title Reference Other versions
Critical Illness+ Policy Summary (214kb) AL51001 Black & white document for Critical Illness+ Policy Summary (211kb)

Sales Aids

Title Reference Other versions
Children' benefit sales aid (837kb) PT15744 Black & white document for Children' benefit sales aid (536kb)
Individual Protection Claims Report Spring 2018 (1416kb) PT15836 -
Stroke infographic (65kb) PT07204 -
Multiple Sclerosis infographic (74kb) PT07203 -
ALPS journey - Fair process notice (104kb) AL55041 -
Gareth's story - critical illness case study (76kb) PT07220 -
Targeting the right renters (901kb) PT15810 -
PT15790 - The value of protection for renters infographic, on screen version (203kb) PT15790 - THE VALUE OF PROTECTION, ON SCREEN VERSION -
Roma's story - critical illness case study (89kb) PT07221 -
CI and IP working together - What if... (120kb) AL52013 Black & white document for CI and IP working together - What if... (118kb)
Cancer sales aid (544kb) PT15743 -
CI Claims Study (284kb) PT07218 -
Critical illness claim study (423kb) PT07217 Black & white document for Critical illness claim study (321kb)
Reasons why client suitability letters (161kb) AL99136 Black & white document for Reasons why client suitability letters (158kb)
Critical illness cover sales aid (1029kb) AL51044 -
PT15808, Timeline of decline infographic, on screen version (8909kb) PT15808, TIMELINE OF DECLINE, ON SCREEN VERSION -
Support Services - customer facing guide (3069kb) PT15883 Black & white document for Support Services - customer facing guide (1602kb)
Rental marketing guide (1595kb) PT15859 -
What happens next? (456kb) PT15825 Black & white document for What happens next? (320kb)
2017 critical illness claims at a glance (87kb) PT15845 -

Technical guides

Title Reference Other versions
Critical Illness+ conditions guide (1118kb) AL51006 Black & white document for Critical Illness+ conditions guide (963kb)
A guide to medical conditions and the underwriting process (427912kb) PT15357 Black & white document for A guide to medical conditions and the underwriting process (422895kb)
Accessing our new products on portals (1436kb) AL97077 Black & white document for Accessing our new products on portals (434kb)
Critical Illness - Statement of Facts (97kb) AL08010 -
ALPS System guide (5642kb) AL55010 -
ALPS online business tracking guide (6092kb) AL55011 -
Automatic underwriting requirements (160kb) AL98002 Black & white document for Automatic underwriting requirements (156kb)
Tracking flyer (858kb) AL98051 Black & white document for Tracking flyer (574kb)
Technical guide to protection (843kb) AL99016 Black & white document for Technical guide to protection (831kb)
Critical Illness quick reference guide (68kb) AL99083 Black & white document for Critical Illness quick reference guide (64kb)

Trust information

Title Reference Other versions
Guide to trusts (160kb) AL53005 Black & white document for Guide to trusts (157kb)
Information on online trusts (146kb) AL53004 Black & white document for Information on online trusts (143kb)
Aviva Survivor Trust (protection) (609kb) AL53002 Black & white document for Aviva Survivor Trust (protection) (609kb)
Deed of assignment (protection) (104kb) AL53006 -
Adviser guide to trusts (177kb) AL99073 Black & white document for Adviser guide to trusts (175kb)
Probate hurdles (107805696kb) AL99074 Black & white document for Probate hurdles (104868864kb)
Benefits of trusts (389kb) AL99075 Black & white document for Benefits of trusts (287kb)
Deed of appointment/retirement of trustees (protection) (103kb) AL53007 -
Guide for trustees (418kb) PT38001 Black & white document for Guide for trustees (285kb)
Aviva Discretionary Gift Trust (protection) (607kb) AL53003 Black & white document for Aviva Discretionary Gift Trust (protection) (607kb)
Deed of appointment of beneficiaries (protection) (113kb) AL53008 -
Expression of wishes (protection) (93kb) AL53009 -