With our chatbot you’ll get:

  • Round-the-clock availability
  • The latest information and resources, selected by our experts
  • The quickest route to a solution

For the best way to get in touch, choose from the options below

The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.

Does your policy number start with MHO, CVH, or HOM?

Or does your quote reference start QTE?

You have Aviva Home Insurance with us – or, you are an Aviva Distinct customer.

Unless, you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy, visit here.

Does your policy number start with 73?

Or does your quote reference start AOQ?

You have Aviva Online or Aviva Premium Home Insurance with us. These policies are self-serve online, visit the help centre to see FAQs or to email us.

If we have contacted you to provide us with an alternative email address, please complete our provider alternative email address form.

Do you have a Flex Home or Select Home policy?

If you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy – you’ll find support and useful information on our home hub.

Does your policy number start with MTH or AVP?

You have AvivaPlus Home Insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.

Contact details for policy numbers starting with MHO, CVH, or HOM

Or Aviva Distinct Customers or if you have a Quote starting with QTE.

If you have a Flex Home or Select Home policy, visit here.

Manage your policy on the move with MyAviva

The best way to manage your policy. Use our self-service portal to view and make changes to your policy, make new claims and check their status, and see your discounts – all in one place on the go.

Register for MyAviva today

Log in to MyAviva Download the MyAviva app

View online options and contact us details

Manage your policy online with MyAviva

The fastest way to make a change to your policy. Use our self-service portal to:

  • View and make changes to your policy
  • Make new claims and check their status
  • See your discounts

Make a request about your cover online

If you have a question about your policy, you can contact us by email and we’ll get back to you.

If your policy number starts with 73, you have an Aviva Online or Aviva Premium policy. Please visit the help centre instead.

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How to find discounts and offers worth grabbing on to

Home insurance FAQs

See all home FAQs "Visit our home insurance frequently asked questions page"

More on protecting your abode (humble or not)

See all our articles "View our home insurance articles"

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