Existing customers

If you're an existing income protection customer, find out how to make a claim.

Please select the appropriate tab below to find out what you need to do to claim.


Need to contact us about your policy?

You can phone us direct on 0800 285 1098

Monday to Friday
8.30am - 5.30pm
8.30am - 2.00pm

If you took out your income protection policy before March 2015, the number to call is 0800 158 3119.

Monday to Friday
8.30am - 5.30pm

Calls to and from Aviva may be monitored and/or recorded.

Ex-Friends Life

Please visit our contact us section

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