Existing customers

By phoning, our customers can contact us on:

  • Free phone 0800 953 1777 between the hours of 9.00am and 5.00pm Mon – Fri.
  • From outside the UK call us on +44 203 761 1200

By writing, our customers can contact us at:
PO Box 520

Or by Fax on 0845 304 1122.

All replies will be in writing or by telephone.

For shortfall queries please call 01603 204495 (Mon – Fri 9am - 5pm).

Commonly requested forms are available below for you to use if you wish to make changes or update your policy:

If your circumstances have changed and you need to change your personal information:

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