Existing customers

By phoning, our customers can contact us on:

  • Free phone 0800 953 1777 between the hours of 9.00am and 5.00pm Mon – Fri.
  • From outside the UK call us on +44 203 761 1200

By writing, our customers can contact us at:
Aviva
PO Box 520
Norwich
NR1 3WG

Or by Fax on 0845 304 1122.

All replies will be in writing or by telephone.

For shortfall queries please call 01603 204495 (Mon – Fri 9am - 5pm).

Commonly requested forms are available below for you to use if you wish to make changes or update your policy:

If your circumstances have changed and you need to change your personal information:

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