How long will payment for a life insurance claim take?

It varies, but once we’ve discussed the claim, we can usually estimate timescales. Once we've agreed to pay the claim and have everything we need, we’ll aim to pay out within five working days.

If you'd like to help make a future claim faster, you could consider placing your policy in a Trust. You can then decide who gets the payment if you die, so executors won’t need to be involved in the process.

Explore more frequently asked questions

Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

FAQ search tool

Not found the answer you need yet? If you have a particular question, try our FAQ search tool.