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Frequently asked questions

I’ve got a problem with the Activation code

The Activation code will be in the format of ‘SHR-XXX-XXXX'. This can be found on the Aviva Annual General Meeting or Share Dividend communication you received from us.

If you have an on-screen error, please contact us on 0800 404 7198 and we’ll be happy to help.

If you are not seeing an on-screen error, you may already be registered. In this case you can use the ‘Forgotten Username’ and ‘Forgotten Password’ features to retrieve your information.


I’ve never heard of Computershare

Computershare are Aviva’s Registrar and  provide shareholder administration services on behalf of Aviva and many other companies.

If you need to contact Computershare please call 0371 495 0105 or email at AvivaSHARES@computershare.co.uk


I can’t find my share information

You can access useful share information via the ‘Shareholder Centre’ section of MyAviva.

If you already own Aviva products and are registered for MyAviva:

  • Select ‘Shareholder Centre’ from the top menu bar
  • Click ’Find Out More’ in the ‘Manage my Shares’ section
  • This will take you to the Computershare Investor Centre, where you will need to sign in.

If you don’t yet own Aviva products or have not added a policy to MyAviva:

  • Scroll down to fully view the ‘Shareholder Centre’
  • Click ’Find Out More’ in the ‘Manage my Shares’ section
  • This will take you to the Computershare Investor Centre, where you will need to sign in

We are exploring ways to make your Aviva share information available via MyAviva, but to ensure that should we do so, it is safe and secure for both your shareholdings and any policies you may have with us. In the meantime, we will continue to enhance other elements of your MyAviva experience so do keep checking back.  


When are Aviva share dividends paid?

Dividends on Aviva ordinary shares are usually paid twice a year. 17th Nov - Interim Dividend & 17th May - Final Dividend. Aviva shareholders - Aviva dividends are paid directly into a bank account that you have provided or by cheque.

If you haven't received your dividend, please contact Computershare on 0371 495 0105 or via email at AvivaSHARES@computershare.co.uk


How do I get staff discount?

For more information about employee staff discounts, refer to the internal my Aviva one stop shop page on Aviva World.

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