Making a complaint

You can make a complaint by filling in our form below, or getting in touch via Twitter or Facebook.

If you were previously a Friends Life customer then please use the complaints forms that can be found within our contact us page.

All fields marked as required are mandatory.

About you

About you

About your complaint

About your complaint

Ideas about what to tell us

  • Dates that things happened on
  • Names of people and suppliers involved
  • Telephone numbers you've called
  • What you expected to happen

If you've got some documents or pictures you'd like us to see you can attach them here.

We will email a copy of your complaint to you for your records.

Submit your complaint

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