Frequently Asked Questions
Ask us a question
You asked: How do I close the Aviva Drive app if it's crashed or frozen?
Come out of the app by double clicking the 'Home button', the app switcher (screenshots of all the started apps) will appear. Navigate to the 'Aviva Drive' screen, place your finger on the image and swipe-up off the screen. This action will quit the app. You can then tap the Aviva Drive icon as normal to restart.
Come out of the app by clicking the Home button, go to Apps, Settings, Application Manager (sometimes this is Applications, then Applications Manager), tap on Aviva Drive in the list, there will be an option to 'Force Stop', select this and restart the app. Do not select the 'Clear Data Option' as this will remove your driving data.
Did this answer your question?
Answers others found useful
- I've just received my Aviva Drive score and I'm unable to complete a quote on your mobile site at this time. Can I complete it at a later stage?
- Do you charge an admin fee to make a change?
- I am half way through completing my 200 miles and I am changing my phone, can I move my journeys to my new phone?
- I have no Wi-Fi or data signal (e.g. 3G or 4G). What will happen to my journey data?
- Driving after illness
Browse our FAQs by topic