Frequently Asked Questions
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You asked: How soon will you decide whether to pay a life insurance claim?It’s difficult to say how quickly we’ll make a decision, because every life insurance claim is different. But we can give a good idea of timescales from the first phone call that starts the process.
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Answers others found useful
- Why isn’t my specialism/sub-specialism listed on the Specialist Finder tool?
- Is there any limit on how long the consultation can last or how many queries a customer can bring up on one call?
- Will you assess my claim over the phone?
- If I decide to cancel my life insurance cover, can I get my money back?
- What does my life insurance policy cover me for?
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