Frequently Asked Questions

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You asked: I’ve got a problem with the Activation code

The Activation code will be in the format of ‘SHR-XXX-XXXX'. This can be found on the Aviva Annual General Meeting or Share Dividend communication you received from us.

If you have an on-screen error, please contact us on 0800 404 7198 and we’ll be happy to help.

If you are not seeing an on-screen error, you may already be registered. In this case you can use the ‘Forgotten Username’ and ‘Forgotten Password’ features to retrieve your information.

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