Friends Life is now part of Aviva

Find out what has changed, plus explore Aviva discounts

What’s changed?

The transfer of Friends Life to Aviva is now complete – this means any emails or letters you receive will be from us. Plus, as you’re now an Aviva customer you’re entitled to discounts on some of our products.

All Friends Life websites are closed, but you’ll be able to find out how to access your product and policy information right here. If you have any questions or need to get in touch, you can do so using the same contact details as before.

You can read more about the transfer of Friends Life business to Aviva Life & Pensions UK Limited here.

If you are an adviser, you can find out more about what this means for you and your clients here (Takes to Aviva for advisers site).

Access your policy online

Membersite

If your reference number begins with an F and you have a New Generation Plan you can access Membersite as before.

If you previously used our Customer Site and have a New Generation Plan, you can now access your plan in Membersite using the same username and password.

My Money

If your reference number starts with N you’ll be able to access My Money as before.

Customer Site and My Plans

If you previously accessed your policy through My Plans or Customer Site and haven’t received an invitation to our online platform, you can continue to get information over the phone or in writing. Get in touch using the same details as before – if you need to find contact details, take a look at our contact us page.

We’re adding ex-Friends Life policies to our online platform all the time – we’ll be in touch with registration instructions as soon as yours is available.

Information about ex-Friends Life products

You can find product information, fund details, factsheets and how to make a claim across the Aviva website.

Fund Centre

Information about ex-Friends Life funds is now available in our Fund Centre.

Explore the Fund Centre

With-profits funds

Find information on With-profits PPFM’s, summaries and factsheets.

Explore With-profits

Life Insurance claims

Find contact information for making a claim or updating details.

Explore Life Insurance

Income Protection claims

Find out how to get in touch if you need to make a claim or update details.

Explore Income Protection

Discounts on Aviva products

Car

Car

As an existing customer, get 20% off when you buy a new car insurance policy.*

*Discount doesn't apply to optional covers (except breakdown cover). Existing car and van customers aren't eligible as they receive a MultiCar discount instead when they add a car to their existing policy. Discount may change at any time.

Get a quote for Car

Home

Home

As an existing customer, get 20% off when you buy a new home insurance policy*.

*20% off doesn't apply to home emergency and legal cover. Discount may change at any time.

Get a quote for Home

Annual travel

Annual travel

As an existing customer, get 20% off when you buy a new annual travel policy.*

*Discount may change at any time.

Get a quote for Annual travel

Breakdown

Breakdown

As an existing customer, get 20% off when you buy a new breakdown policy*

*Discount may change at any time.

Get a quote for Breakdown

Motorcycle

Motorcycle

Give us a call on 0800 151 2688 and we would be happy to discuss your insurance needs.

Contact us

You can find specific details about your ex-Friends Life policy by visiting our contact us page.