Access your policy
Membersite
For New Generation Plans with reference numbers starting with F.
If you previously used the Customer Site and have a New Generation Plan, you can log in to Membersite using your Customer Site username and password.
My Money
If you previously used My Money and your policy reference number starts with GS or N you’ll be able to continue using the same details as before.
Contact us
If you previously used My Plans or the Customer Site and haven’t received an invite to our online platform, you can get policy information by getting in touch.
Are you a financial adviser?
If you’re an adviser you can find everything you need to know on our Aviva for advisers website.
Information about ex-Friends Life products
You can find product information, fund details, factsheets and how to make a claim across the Aviva website.
Fund Centre
Information about ex-Friends Life funds is now available in our Fund Centre.
With-profits funds
Find information on With-profits PPFM’s, summaries and factsheets.
Life Insurance claims
Find contact information for making a claim or updating details.
Income Protection claims
Find out how to get in touch if you need to make a claim or update details.
Discounts on Aviva products
Car
Car
As an existing customer, you get 20% off when you buy a new car insurance policy.
Offer ends on 13th July 2019. Discount doesn't apply to optional covers.
Existing car and van customers aren't eligible as they receive a MultiCar discount instead when they add a car to their existing policy. Discount might be removed or changed at any time.
Home
Home
As an existing customer, you get 20% off when you buy a new home insurance policy.
Offer ends on 13th July 2019. 20% discount doesn't apply to home emergency and legal cover.
Discount might be removed or changed at any time.
Annual travel
Annual travel
20% discount for existing customers off a wide range of new products when buying direct. Available through MyAviva.
Offer ends on 13th July 2019. Helping you protect more of the things you care about. Terms apply.
Terms apply: Available when buying direct on MyAviva, aviva.co.uk and by phone (except for health, the Life Insurance Plan and the Critical Illness Plan where discount is only available on MyAviva and by phone, and Aviva Response and Health Essentials where discount is only available through MyAviva) and have an existing Aviva branded product. For health insurance products only one discount per product and only in year one, also only available for customers who have not had (or been a member of) a health insurance product with us in the last 12 months and agree that the cover will remain in place for one year. For the Life Insurance Plan and Critical Illness Plan minimum premium applies. Discount not applicable to existing car and van customers buying a car or van policy. Discount doesn't apply to optional covers, single trip travel insurance, Pet Insurance, Over 50s life insurance (Guaranteed Lifelong Protection) or Aviva Stocks & Shares ISA, Pension or Investment Accounts. Discount might be removed or changed at any time.
Breakdown
Breakdown
20% discount for existing customers off a wide range of new products when buying direct. Available through MyAviva.
Offer ends on 13th July 2019. Helping you protect more of the things you care about. Terms apply.
Terms apply: Available when buying direct on MyAviva, aviva.co.uk and by phone (except for health, the Life Insurance Plan and the Critical Illness Plan where discount is only available on MyAviva and by phone, and Aviva Response and Health Essentials where discount is only available through MyAviva) and have an existing Aviva branded product. For health insurance products only one discount per product and only in year one, also only available for customers who have not had (or been a member of) a health insurance product with us in the last 12 months and agree that the cover will remain in place for one year. For the Life Insurance Plan and Critical Illness Plan minimum premium applies. Discount not applicable to existing car and van customers buying a car or van policy. Discount doesn't apply to optional covers, single trip travel insurance, Pet Insurance, Over 50s life insurance (Guaranteed Lifelong Protection) or Aviva Stocks & Shares ISA, Pension or Investment Accounts. Discount might be removed or changed at any time.
Contact us
You can find specific details about your ex-Friends Life policy by visiting our contact us page.