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Practitioner Zone

Electronic billing

Electronic billing provides you with the certainty that your invoice has reached us and includes all the information necessary to process it. Invoices received electronically are processed quicker and payment is received sooner.

Aviva works with Healthcode, the UK's trusted provider of secure online billing to the private health market. Healthcode processes bills to the value of £2.5 billion each year for virtually every private UK hospital and medical insurer.

ePractice manager, Healthcode's online billing and practice management system links with private hospitals and medical insurers across the UK directly and securely. For more information and to register for ePractice manager visit Healthcode or call 01784 263 150.

Specialist registration queries

Specialist registration queries including amendments to your personal records

023 8035 4105

Monday - Friday
9.00am - 5.00pm

Calls may be monitored and/or recorded

Alternatively you can fax us on:

023 8035 4678

or you can e-mail us at: hcreg@aviva.co.uk

General enquiries

General enquiries regarding a patient's claim including payment of invoices

0800 158 3333

Monday - Thurs
8.30am - 8.00pm
Friday
8.30am - 6.00pm
Saturday
9.30am - 1.30pm

Calls may be monitored and/or recorded

Fee related enquiries

For fee related enquiries call us on:

023 8035 4609

Monday to Friday
9.00am - 5.00pm

Calls may be monitored and/or recorded

Alternatively you can fax us on:

023 8035 4678

or you can e-mail us at: hcfee@aviva.co.uk

If you want to report a health insurance fraud visit HICFG