Electronic billing

Aviva works with Healthcode, the UK's trusted provider of secure online billing to the private health insurance market. Invoices received electronically are processed quicker and payment is received sooner.

ePractice manager

Healthcode's online billing and practice management system links with private hospitals and medical insurers across the UK directly and securely.

For more information and to register for ePractice manager visit Healthcode or call 0330 900 4900.

Explore Healthcode

Aviva Online Billing Platform

The Aviva Online Billing Platform allows you, as the Practitioner, to process your invoices electronically. The use of the new platform will ensure your invoices are promptly actioned and settled subject to our terms and conditions.

We will be happy to receive your invoices via Healthcode or the new platform moving forward. Paper invoices will no longer be accepted. We will continue to use Healthcode for remittance advice and the maintenance of your data via the Private Practice Register (PPR).

Submit your invoice via the platform

Get in touch with us

If you have a query we've not been able to answer in either our general frequently asked questions or our dedicated network frequently asked questions, please contact us by phone or email.

Phone calls may be monitored and/or recorded.

Specialist registration queries

0800 404 9418

Monday to Friday: 9:00am - 5:00pm

Postal queries: Department 10, Aviva Health, Chilworth House, Hampshire Corporate Park, Eastleigh, SO53 3RY.

General enquiries

0800 158 3333

Monday to Friday: 8:00am - 6:30pm

Saturday: 8:00am - 1:00pm

For enquiries regarding a patient's claim including payment of invoices.

Fee Schedule related enquiries

0800 015 7756

Monday to Thursday: 9:00am - 5:00pm

Friday: 9:00am - 4:00pm

Postal queries: Department 10, Aviva Health, Chilworth House, Hampshire Corporate Park, Eastleigh, SO53 3RY.