For UK financial adviser use only. This information has not been approved for use with customers. If you are a customer please go to www.aviva.co.uk/health-insurance.

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More improvements on MyAviva...

Published: 28 Feb 2017

Back in January we told you about the exciting new features we are delivering for your PMI clients within MyAviva – our online portal for existing customers.

Customer s registered on MyAviva can now access a whole range of online services designed to put them in control. From the ability to keep track of their policy details including excess and out-patient limits, your clients can also benefit from useful information, guidance and FAQ’s - all designed to help them make the most of their policy.

Our latest feature is designed to help your clients who have an existing claim with us. They receive the information they need, with ease, in 3 simple steps:

Step 1 - They choose their preferred method of contact:

By email, by phone or by arranging a call-back with one of our claims experts - our Update Claim feature provides them with flexibility to keep us posted as their claim/treatment progresses.

Step 2 - Tell us what we need to know:

Keeping us posted at each stage of their claims journey ensures we can provide them with the very best experience.

Whether it’s a treatment recommendation they’ve received after their consultation, the hospital facility they can use, or just something they’d like to check with us, they just submit the simple online form.

Step 3 - Let us do the rest:

Once they’ve told us what we need to know and how they’d like to get in touch, they can leave the rest to us!

 

Click here to remind yourself of some other new benefits that we communicated in January 2017 

 

To summarise, here is how your clients can expect to benefit using MyAviva:

-View details of their policies online, including cover and benefit information

- Keep track of their excess and outpatient benefits

- Ability to make a claim online for some conditions

- Access to FAQ’s, helpful guidance and contact information

- Facility to update an existing claim online; by email or book a time that’s convenient to them

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