Service that’s out of this world
Published: 28 Mar 2018
We’re always looking for new, innovative ways to improve our customer service. The past year, is no exception. It’s seen us introduce sophisticated, digital technology which has significantly improved and sped up the service we can offer both you and your private medical insurance clients.
Take the way we now service requests for your SME Solutions Renewals. We can now perform the following actions, in real time:
- Create and e-mail a re-quote
- Process add or delete members
- Renew a policy
- Confirm updated premiums
- Update personal details
Our technology and new team structure allows a one and done approach – providing you with an immediate resolution on many actions, there and then.
We’ve also significantly enhanced the support we offer your clients via myAviva:
- 100% of PMI claims can now be started online
- Customers can check information relating to their claim, including its status and authorisation number
- They can view their Aviva policies in one place, including cover and benefit information.
While technology is a key focus, we recognise that not everyone will want to deal with us online. That’s why we’re focusing on our support teams too – arming them with all the latest technology and insight to provide the personalised, award winning customer service you’ve come to expect.
But we’re not stopping there. The next year will see us continue to improve the service and support we offer you and your clients.
Our new broker portal is a prime example. We’re currently in the scoping stage, gathering insight to feed into the development plans. This includes talking to intermediaries to capture your requirements. We’ll then roll-out the functionality in phases, testing and fine tuning it as we go along.
Look out for more details about this exciting initiative in future H&P Hubs.
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