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Clinical case management

This is the approach we take to managing customers after injury or who have musculoskeletal symptoms – it’s about helping them get better as quickly as possible via quick and easy access to clinicians focussed on their physical and psychological recovery.

To get the best outcomes, customers need to know they are getting the most appropriate support and treatment tailored to their injury or problem. We have a breadth of knowledge and experience across private medical insurance and bodily injury liability claims that helps us understand and demonstrate how to ensure the most appropriate and cost effective use of healthcare interventions. We can then focus on helping customers get better quicker at the same time as driving cost effective outcomes for clients.

Aviva’s approach means:

  • Intervening as early as possible to offer the right treatment, at the right time to drive the right outcome.
  • Drawing on our experience to deliver support and treatment that drives tangible clinical and commercial outcomes.
  • Providing consistent clinical case management for our customers when they need it.
For your clients and their employees

Early intervention is the key focus of our healthcare strategy. By supporting our customers at an early stage we increase the likelihood of a prompt recovery and enable our customers to return to work and their daily activities at the earliest opportunity.

For you

Being able to promote more effective clinical case management, reduced absenteeism, and improved wellbeing can only be achieved when you have confidence in your provider. All three of these benefits are core to our service.

Contact us if you’d like more information about the clinical case management services for corporate clients or the options available for individuals.

Find out more about BacktoBetter - the independent clinical case management service for all musculoskeletal conditions (such as back, neck, muscle or joint pain). This service is included with all our company PMI policies - Solutions for 2-249 employee schemes, Optimum for 250+ employee schemes and Optimum Referral, our open referral PMI for 250+ employee schemes.

WC01616 09/2018

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Cancer information

There is more information available for patients and their families about this condition.

Visit our customer cancer area.