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Gulf Solutions for companies

Important Notice

New Business

We are not able to offer individual or group International PMI quotes for any new business with a start date of 1 May 2018 onwards.

Existing Aviva Customers

  • Customers with renewal dates prior to 1 May 2018 will be invited to renew with Aviva in the usual way. They will be offered continuation terms from Aetna from their following renewal.
  • Customers due to renew on these products from 1 May 2018 will be offered continuation terms from Aetna.

Further details can be found here

As you may already know, many countries in the Gulf region have complex regulations concerning private healthcare and the provision of mandatory medical insurance. Gulf Solutions policies for corporate customers are appropriate for companies with employees living or working in Bahrain, Jordan, Kuwait, Oman, Qatar and the United Arab Emirates. For employees working in any other country in the Gulf region, please refer to our general International Solutions policies.

If you're not sure which policy is appropriate, contact a member of our International Sales Team - we're here to help.

Why do your clients' employees need a specific Gulf Solutions policy?

Within some countries in the Gulf, it’s necessary to have mandatory medical insurance that’s been provided by a locally licensed insurer. This is why we've teamed up with Bahrain Kuwait Insurance Company, Arab Orient Insurance Company, Qatar Insurance Group Company, Emirates Insurance Company and NAS Administration Services, to create an exclusive policy that caters for your corporate clients’ employees, living or working in this region.

Your clients’ employees will have the peace of mind that comes with being covered by a policy that's specific to the country they're living in, and enhanced with features that offer reassurance if they're travelling outside the region. For full details please refer to our Gulf Solutions Pre-Sale brochure for companies (PDF 1.94MB).

For your clients' employees in the UAE, we've designed and developed a Gulf Solutions policy specific to the region. Cover is provided by local insurer Emirates Insurance Company.
Gulf Solutions for companies in the UAE policy summary (2.64MB).

To make sure your clients’ employees are given as much support as possible, at Aviva we make sure we are fully compliant with recent changes to local legislation. That’s why we have made some enhancements to our Gulf Solutions policies to comply with recent changes from the Dubai Health Authority (DHA). To find out more, please go to what’s new for companies.

Key benefits of Gulf Solutions
  • Compliant with local regulations - support is based on local expertise in this region
  • Flexible benefits - high levels of cover and the option of adding Maternity cover (Maternity is included as standard in some countries where it's a mandatory requirement)
  • Clarity – clear benefit terms for complete peace of mind
  • Easy claims process - with direct settlement in most cases, even for dental and optical claims
  • Access to support 24 hours a day, 365 days a year
  • Working with local providers, the policy gives your clients’ employees levels of cover that are appropriate to the territory in which they’re living – and they’ll also benefit from a wide range of features if they travel outside this region.

Gulf Solutions 1 gives your clients' employees access to a level of core cover, which can then be increased by choosing Gulf Solutions 2, 3 or 4. As the level of cover increases, the premium will also increase accordingly.

Depending on the member's country of residence, they may have additional benefits included as standard within their policy in order to meet local legislation requirements. Please refer to the Gulf Solutions Pre-Sale brochure for companies (PDF 1.94MB) and the Gulf Solutions for companies in the UAE policy summary (PDF 2.64MB), provided by Emirates Insurance Company for further information.

Gulf Solutions 1 - our core cover

This is a summary of the benefits included in every Gulf Solutions policy as standard. For full details please read the Gulf Solutions Pre-Sale brochure for companies (PDF 1.94MB). An annual benefit limit of US $8m applies. For clients based in the United Arab Emirates, please refer to the Gulf Solutions for companies in the UAE policy summary (PDF 2.64MB), provided by Emirates Insurance Company.

In & Day-patient Care
We'll provide cover for accommodation, intensive and high dependency care, nursing care and operating theatre costs. We'll also cover specialists' fees, diagnostic tests, radiology (such as CT, MRI and PET scans), kidney dialysis, internal prostheses and rehabilitation. If your clients’ employees require additional treatment prescribed by a specialist whilst in hospital such as treatment by a physiotherapist or a dietician, we'll also cover this.

International Cancer Pledge
We'll cover all the treatment and palliative care, as recommended by an oncology specialist. We'll also make things as comfortable as possible after treatment with cover for aftercare that includes a contribution towards prostheses and wigs. Stem cell treatment will not be covered.

Out-patient Care
Our core cover includes the key elements of out-patient treatment that your clients’ employees would expect from their Gulf Solutions policy, such as consultations with a specialist, diagnostic tests, radiology (including MRI and CT scans), minor surgery and out-patient treatment such as physiotherapy. We'll also cover the costs for up to 10 speech therapy sessions, on referral by a specialist, following a hospital admission for trauma or stroke.

Additional Benefits
Our home nursing benefit levels provide up to 60 days cover. Should any complications arise during pregnancy, these will also be covered.

Everyday Healthcare
We include many of the benefits your clients’ employees would expect from their local GP, such as for prescription medication and vaccinations and up to 20 consultations with a doctor per person per year. Optical benefits are also included.

Condition Management
Acute phases of congenital or hereditary conditions are covered up to US $80,000 and treatment for HIV and AIDS is covered up to US $16,000.

Evacuation & Emergency Assistance
If treatment isn’t available locally, we’ll arrange for your client’s employee to be evacuated to the nearest facility even if that’s in a different country, providing it is medically safe to do so. All Gulf Solutions policies also automatically benefit from a range of repatriation and compassionate travel benefits as standard, giving more cover in the event of family emergencies.

Gulf Solutions 2 - adds dental care

In addition to the benefits in Gulf Solutions 1, your clients’ employees will also receive up to US $2,400 cover for dental costs.

We'll pay towards the cost of routine dental check ups and dentistry. We'll also pay towards complex dentistry, as well as orthodontic treatment for children. If your clients take out this option their premium will increase.

Gulf Solutions 3 - adds Additional Out-patient & Alternative Therapies

Additional Out-patient & Alternative Therapies
Gulf Solutions 3 provides your clients’ employees with all the benefits from Gulf Solutions 1 and 2, plus additional support as an out-patient with benefits such as psychiatric treatment and out-patient rehabilitation.

It also includes alternative therapies such as ayurvedic, Chinese medicine, acupuncture, homeopathy, chiropody, podiatry, osteopathy and chiropractic treatment - for which we'll pay up to US $4,000.

We'll also include up to five speech therapy sessions for children.

If your clients take out this option their premium will increase.

Gulf Solutions 4 – adds Wellbeing

Gulf Solutions 4 provides your clients’ employees with all the benefits from Gulf Solutions 1, 2 and 3, plus 'Wellbeing' - a range of benefits to help them stay as healthy as possible.

We'll provide cover towards the cost of routine and other physical examinations, such as mammograms, prostate screenings, and cover for hearing and dietician tests. And we'll also cover vaccinations for leisure in addition to business travel. If your clients take out this option their premium will increase.


By adding maternity to their Gulf Solutions policy, your clients’ employees and their families will have peace of mind that they'll be covered for pregnancy and childbirth, including pre- and post-natal care. Our maternity option also provides cover for investigations into the cause of infertility.

In some countries maternity is a mandatory requirement. If this applies to your client, we will automatically include Maternity cover. When maternity cover is added to the policy, it will increase their premium.

Answering your questions about Gulf Solutions

My client currently has an International Solutions policy and they have employees moving to the Gulf - what happens?
If your client wishes to insure employees moving to the Gulf, please contact us and we can discuss the best policy for their needs.

Why do you need photos?
Each member of the scheme is issued with a local membership card – which includes a photo. This is mandatory due to local regulations in some Gulf countries. It’s for security and ease if your clients’ employees need treatment.

Why do premiums need to be paid directly to the local insurer?
Due to local regulations in the United Arab Emirates, premiums must be paid directly to Emirates Insurance Company (who provide Gulf Solutions in the United Arab Emirates) in Dirhams. For all other countries, premiums have to be paid in US dollars. Your client will be invoiced accordingly.

What documentation do clients receive?
Our local insurance partner will send out a welcome pack with full policy details and their Gulf Solutions membership card(s). We recommend that members keep these cards with them at all times as they will be required when seeking treatment.

Your clients and their employees will also have access to a member portal, details of which will be in their member pack.

What is the claims process?
Your client’s Gulf Solutions member guide will provide members with all the information they need on how to make a claim.

Members will need to show their Gulf Solutions membership card to get treatment. That's why we recommend that they carry it with them at all times. NAS will then liaise with the medical provider, and in most cases will organise direct settlement of any invoices.

We're here to help you

We're here to help you explain the benefits of our Gulf Solutions policies to your clients. Think of us as part of your team. Call us, and we'll do our best to make sure you have a single point of contact - someone who can get to know your business and help you promote these policies to your clients.

Call: 0800 015 5255 Monday to Friday 9.00am - 5.00pm

For policy quotes, please email:

Calls to and from Aviva may be monitored and/or recorded.

WC00803 12/2015

Can we help you?

Think of us as part of your team. For help or queries, call us on:

0800 015 5255

9.00am – 5.00pm, Monday – Friday

For policy quotes, please email: international.sales

Calls to and from Aviva may be recorded and/or monitored

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