Health insurance enquiries – workplace customers

How can we help?

Have you tried MyAviva?

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Use MyAviva to make a claim fast.

You can also view and update a claim, use Live Chat, access policy details and documents, change your email address and find exclusive offers.

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It’s easy to tell us what you need

If you can't find what you need in MyAviva, choose the online form that best suits your query so we can help you more quickly.

If you took out your health insurance policy direct from us, or your policy number starts with 0, 1, 2, 3 or 4, please visit health email enquiries for direct customers.

If you’re part of a large corporate policy, with a policy number that starts with 95, 96 or 98, you need to contact your HR department.

If you have a general question, you might find the answer you need right now in our frequently asked questions.

Your health insurance questions answered

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Frequently asked questions

Answering your FAQs about health insurance, to do with your and your family's cover, claims, pre-existing conditions, managing your policy and more.

Health Essentials customers

Visit our Health Essentials customer portal

If you have Cancer Essentials or Physio Essentials, use our Health Essentials customer portal to access your policy information or to submit a claim online, quickly and easily, in just a few steps.

Log into the Health Essentials portal