Helping our NHS workers and community volunteers

The NHS is on the frontline in the fight against COVID-19, doing all they can for everyone affected. As a thank you, we’re extending cover to ensure that any Aviva customer that works for the NHS is fully covered and can get to their workplace and home safely.

We would also like to let you know that anyone with an Aviva motor policy helping in the community – through the NHS, Red Cross or other local community schemes – is covered to use their vehicle while they're volunteering. 

A summary of details can be found below, with further information in our FAQs.

For NHS workers 

Breakdown cover

Free Aviva breakdown cover (including At Home), for NHS workers who have any Aviva, Quotemehappy or General Accident branded policy, if their car breaks down. Contact details for our breakdown cover can be found in our FAQs below


Free courtesy car to any NHS workers with an Aviva motor policy, if their car is involved in an accident, plus priority repairs on motor claims for our customers who are NHS workers so they can get back on the road as quickly as possible.


Free enhanced personal belongings cover for our home contents customers who are NHS workers if their belongings are lost/damaged/stolen while they are working/commuting.

For volunteers

In recognition of our customers who are volunteering, for example to transport medicines or groceries to support others who are impacted by Covid-19, we want to clarify that that our customers with a motor policy will be covered whilst they undertake these unpaid activities.

The extra cover is available immediately. NHS workers or volunteers do not need to call us to arrange these as they will apply automatically if they need to make a claim.

Want to know more?

What type of breakdown cover will you provide?

Do NHS workers need to provide ID to receive these offers?

For breakdown cover, what type of Aviva policy do they need to have to qualify?

Are these enhancements open to any Aviva NHS customer?

How long are these measures in place for?