COVID-19: pensions and investments

Frequently asked questions about your policy with us

To help with any concerns you may have about your policy as the COVID-19 situation continues, we've put together the following list of frequently asked questions.

If you have a workplace pension, you can find more information here.

Where can I go for more help?

Should I be worried about the value of my pension or investment?

I was planning to take my benefits in the near future, what should I do?

My household income has fallen as a result of coronavirus — can I cash in my pension?

What if my pension goes down in value between you providing me a quote for a payout and my subsequent application?

Can I switch the funds my policy is invested in?

I'm an existing customer in a property fund, I've heard some of these funds are suspended, what does that mean?

I’ve been contacted by someone who says they can help me access my pension. What should I do?

Can I stop my pension contributions?

Can I reduce my pension contributions?

I have an annuity — will I still receive my payments?

I’m taking my pension via drawdown — is there anything I should be doing?

If I’m on furlough will I get auto-enrolled into the company pension?

Do stock market falls affect my State Pension?

Is Aviva financially strong enough to withstand this crisis?

Is Aviva able to continue serving its customers?

What actions can I take in the meantime?

Coronavirus and our other policies

If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.

Car and motor insurance

Home insurance

Travel insurance

Life, critical illness and income protection

Health insurance