Buildings insurance

5 Star buildings insurance from £66

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

You could save up to 20% when you buy online. 78% of customers are expected to receive the maximum 20% saving.*

Prices from £66. That’s all 10% of our customers paid.**

Buildings insurance

Buildings insurance covers the main structure of your home. If your home were to subside, burn, or be damaged by extreme weather, your buildings insurance policy covers the costs of rebuilding or repair. It also covers among other things:

  • Permanent fixtures in your home like built-in wardrobes, kitchen surfaces, taps, basins, baths and showers.
  • Outbuildings, boundary walls, gates, pools, drives and paths.

Contents insurance would cover your possessions in your home such as furniture and carpets.

Our buildings insurance has been awarded a 5 Star Rating by independent financial researcher Defaqto so you have the reassurance that you’re buying quality cover.

Because you only find out how good your insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • Our claims team is available for you to make a claim 24/7, 365 days a year.
  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • A tradesperson will be on their way within two hours of your call, to secure your home and make it safe after a break in. They’re fully approved, and local to you. This service is for homes that are unsecure or unsafe as a result of damage.

For specific exclusions to our cover please check our policy wording as this will cover our specific exclusions and the types of claims that we don’t cover for.

Get a building insurance quote now

* Excludes optional covers. Minimum price applies.

** Based on customers who bought Aviva buildings insurance from February to April 2017, we expect at least 10% to pay £66 or less. Priced individually.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1725 customer reviews

Rating breakdown

1725 reviews

  • 5 stars awarded by 1281 reviewers
  • 4 stars awarded by 323 reviewers
  • 3 stars awarded by 49 reviewers
  • 2 stars awarded by 22 reviewers
  • 1 stars awarded by 50 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1725 reviews

Rated 4.6/5 based on 1725 customer reviews

Briz gave this product an overall rating of 5 / 5

Excellent Customer Service

My television screen was damaged when one of my grandchildren threw an object across the room. It wasn't until we switched the TV on that we saw a line up the screen. At first we didn't connect the impact with the line on the TV until some weeks later. Not absolutely sure we contacted Aviva and they were very helpful & understanding. An engineer was arranged to take the TV away and inspected. They confirmed that the type of damage was caused by an impact. Aviva settled my claim within a few hours of receiving the report. Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Briz

Satisfied gave this product an overall rating of 5 / 5

Speedy response

Process easy to navigate and excellent outcome With friendly helpful staff Will continue to use them as my insurer

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Satisfied

mickey gave this product an overall rating of 5 / 5

Efficient service

Our claim was processed efficiently from the time of the assessor arriving at the property. Prior to this the telephone contact was poor. The assessor suggested methods of putting the claim into practice and within 2 weeks our shower leak was repaired, ceilings plastered and walls decorated to a very good standard.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

mickey

Back to top