Make a claim
Call us to make a claim or discuss an existing claim
0345 030 7310
Lines are open 24/7, 365 days a year.
For our joint protection, telephone calls may be recorded and/or monitored.
Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
If you suspect a gas leak, please call the National Gas Emergency Service immediately on 0800 111 999.
You can also book a convenient appointment with a HomeServe-approved engineer for plumbing, drainage, gas or electrics claims via MyAviva.
At the moment, you can only use MyAviva to book an appointment online if you haven’t chosen an excess on your policy and it isn’t an emergency