Aviva Response

From boiler breakdowns and blocked pipes to faulty wiring, we can get it sorted.

Start my Response quote

If we can’t beat your current provider’s renewal price, we’ll give you a £50 M&S Gift Card when you buy Aviva Response. T&Cs apply.

Your home is in safe hands

With Aviva Response, if there’s a problem with your heating, plumbing or electrics, we'll help sort things out. Whether something breaks down or is accidentally damaged, you can rely on us.

Boiler replacement promise

If we can’t repair it, we’ll replace it

Approved engineers and parts

All parts provided by HomeServe-approved engineers are guaranteed for 12 months

24 hour help, 365 days a year

Call us anytime to arrange an appointment

Plus, we’ll include an annual gas boiler service as standard, and we’ll check your carbon monoxide detector – or if you don’t own one, we’ll provide it – so you can rest assured your home will always be warm, dry and safe.

What’s covered?

We offer 3 levels of cover:

Heating

£12.50 per month

Cover for your gas boiler and central heating system in the event of breakdowns or repairs.

The price above includes a £50 excess per claim.

Includes:

25% introductory discount

Boiler health check in the first year

Annual boiler service and carbon monoxide detector check

Repairs to boiler and central heating system

Replacement boiler if we can’t repair it
(You’ll need to pay a £500 contribution if your boiler is aged 7 years or over)

Heating & Plumbing

£15.50 per month

Covers Heating, plus plumbing problems and emergencies, from blocked drains to leaking taps.

The price above includes a £50 excess per claim.

Includes:

25% introductory discount

Boiler health check in the first year

Annual boiler service and carbon monoxide detector check

Repairs to boiler and central heating system

Replacement boiler if we can’t repair it
(You’ll need to pay a £500 contribution if your boiler is aged 7 years or over)

Repairs to leaking pipes, joints and drains

Unblocking sinks, toilets and pipes

Heating, Plumbing, Electrics & Security

£18.50 per month

Covers Heating and Plumbing, as well as faulty electrics, home security and a lot more.

The price above includes a £50 excess per claim.

Includes:

25% introductory discount

Boiler health check in the first year

Annual boiler service and carbon monoxide detector check

Repairs to boiler and central heating system

Replacement boiler if we can’t repair it
(You’ll need to pay a £500 contribution if your boiler is aged 7 years or over)

Repairs to leaking pipes, joints and drains

Unblocking sinks, toilets and pipes

Repairs due to electric wiring failures

Pest control in your home and garden

Repairs to broken locks and windows to secure your home

Stay warm, dry and safe with Aviva Response

Start my Response quote

What’s not covered?

We don’t cover your selected excess amount, household appliances or showers, as well as a few other things, such as:

Heating:

  • Warm air or under-floor heating systems
  • LPG and/or oil fired heating systems, or any other natural gas appliances
  • The gas supply leading into your meter (this is the responsibility of the National Grid)
  • Chimney repairs

Plumbing:

  • External guttering, rainwater downpipes and soakaways

Electrics and security:

  • Routine maintenance tasks, such as replacing bulbs or fuses in plugs
  • Replacing locks or lost keys when you have access to another set
  • Repairing internal doors and windows not used to secure your property
  • Any pests outside your home other than wasp or hornet nests

For more information take a look at the Aviva Response Policy Summary, or for full details of what is and isn’t covered, please read the Aviva Response Terms & Conditions.

Is Response right for you?

A few things you need to know

We can only cover you if you live in your own home in the United Kingdom (excluding Northern Ireland, Channel Islands and Isle of Man), which is heated by natural gas and not used for business purposes.

If you live in a flat, maisonette, mobile home, bedsit, sub-divided home, or if you let your property, we won’t be able to cover you.

Your boiler must also pass a health check carried out by a HomeServe-approved engineer. If it can’t, we’ll give you a full refund of any associated premiums paid.

Important information

To keep premiums low and prevent claims relating to existing problems, you will not be covered for the first 14 days of your policy for anything other than heating problems.

If your policy includes cover for Plumbing or Electrics and Security and you need help in the first 14 days, you can still contact us and we’ll put you in touch with HomeServe, who will give you a quote for one of their approved engineers to carry out the repair.

When you take out your policy, we’ll arrange for a HomeServe-approved engineer to carry out a boiler health check. They’ll inspect your heating system to ensure it’s working safely and confirm that we can cover it. If you report a problem with your heating before the boiler health check has been completed, we’ll still send out an engineer to assess the problem. Your boiler and heating system will need to pass the boiler health check before the repair can be carried out under this policy.

How do I claim?

Call us to make a claim or talk about an existing claim

Call us now

Have your policy number ready and call 0345 030 7310*.

Lines are open 24/7, 365 days a year.

If you suspect a gas leak, please call the National Gas Emergency Service immediately on 0800 111 999.

How we’ll help

We’ll arrange for a HomeServe approved engineer to come out at a time to suit you.

Not an emergency?

Book an appointment with a HomeServe-approved engineer with MyAviva for plumbing, drainage, gas or electrics.

At the moment, you can only use MyAviva to book an appointment online if you haven’t got an excess on your policy and it isn’t an emergency.

Contact us

Still need help? Give us a call

0800 015 4832*

Monday to Friday, 8.00am – 8.00pm
Saturday, 8.00am – 4.00pm
Sunday, 10.00am – 4.00pm

We are closed on bank holidays.

*For our joint protection, telephone calls may be recorded and/or monitored.

Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.