Making a claim on Response

Claiming by phone

Call us to make a claim or discuss an existing claim

0345 030 7310

Lines are open 24/7, 365 days a year.

For our joint protection, telephone calls may be recorded and/or monitored.

Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

If you suspect a gas leak, please call the National Gas Emergency Service immediately on 0800 111 999.

Claiming online

You can also book a convenient appointment with an approved engineer for plumbing, drainage, gas or electrics claims via MyAviva.

At the moment, you can only use MyAviva to book an appointment if you haven't chosen an excess on your policy and it isn't an emergency.

MyAviva gives you access to all your Aviva policies in one place. You can download your documents and check your cover safely and securely on all devices.

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