Alexa terms and conditions

  1. This agreement is between you and Aviva UK Digital Ltd (Aviva). It governs your use of the Aviva Skill on an Alexa enabled device, Amazon Echo (the ‘Skill’).
  2. By using the Skill, you agree to the following terms and conditions. These should be read in conjunction with the Aviva Privacy Policy.
  3. In order to use the Skill you will need to download the Skill via a smartphone application (‘App’). Aviva accepts no liability for any damage to your or any other persons computer or device relating to or resulting from using the Skill or downloading the Skill App.
  4. Aviva shall not be responsible for any costs associated with operating the Skill including the purchase and use of an Alexa-enabled device/Amazon Echo or the internet connection.
  5. The Skill allows you to ask an Alexa enabled device questions. Any questions and commands given via Alexa will be treated as authorised by you. Any response Alexa provides will be given as authorised by you to do so.
  6. Please also refer to the separate terms and conditions of the Alexa enabled device, Amazon Echo. When asking Alexa for information, the Amazon Alexa will be retrieving this information for you and you agree to Amazon performing this.
  7. Amazon may record your interactions with the Skill or with Alexa. Please refer again to the terms and conditions of the Alexa enabled device, Amazon Echo.
  8. All information communicated via the Alexa enabled device will be displayed within the companion App for future reference.
  9. We endeavour to make sure the information we provide is correct but you should not rely on any of the information as a recommendation that a product or investment is suitable for you or your circumstances. If you need financial advice, you should contact a financial advisor.
  10. Aviva accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of using the Skill, including as a result of us providing inaccurate, untimely, incomplete or erroneous information.
  11. Aviva shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control.
  12. Nothing in these terms and conditions shall exclude the liability of Aviva for death or personal injury as a result of negligence, fraud or fraudulent misrepresentation.
  13. Aviva reserves the right to modify or discontinue the Skill at any time without prior notice.
  14. Should you have any questions about the Skill please contact Aviva at alexa@aviva.com

Back to top