Aviva significantly improves its international solutions benefits

Article date: 4 May 2011

  • Overall annual limit increased to £5 million
  • StandbyMD Healthcare Concierge Service
  • New US Network

Aviva today announces a wide range of benefit enhancements that further improve the protection and peace of mind its customers can expect from its award-winning International Solutions products.

The core benefit enhancements give customers more than £3.5 million additional cover. These include increases to the overall benefit limit, newborn lifetime cover limit and chronic conditions cover. Aviva has also moved a number of benefits into its core cover from its additional cover options. This includes cover for vaccinations which were previously only available to customers purchasing the Wellness Option.

In addition, improvements have been made to a number of the cost containment and additional cover options on both its individual and corporate International Solutions policies. 

To complement the benefit enhancements, Aviva has further improved the peace of mind available to its customers with the addition of StandbyMD, an exclusive arrangement giving Aviva customers prompt access to a physician offering medical support and advice any time of the day or night.  The 24-hour healthcare concierge service is available in 4,000 cities, across 86 countries globally gives.  StandbyMD gives its international health insurance customers telephone access to a physician. Alternatively, customers can have a face-to-face consultation or home visit.

Aviva has also set up a new US Network arrangement with Miami-based Olympus Managed Healthcare. This arrangement will offer Aviva customers additional security, dedicated support and ease of access to medical care in the US. Aviva will also settle all medical bills direct with the network providers removing the need for individuals to settle costly bills themselves.

Managing over 125,000 claims a year, Olympus Managed Healthcare are market leaders in claims management. With access to a multiple medical provider networks across the US, Aviva customers can now access around 6,000 hospitals, over half a million physicians and 57,000 pharmacies across the US.  In addition to local and telephone support, customers can also use an online provider search facility to help them identify the most appropriate physician and medical facility.

Teresa Rogers, international business lead, Aviva UK Health says: “We’ve received some great feedback about our international solutions product - but we know we can’t rest on our laurels. Global healthcare and the needs of our customers continually change, particularly in relation to international healthcare provision.

“By listening to our intermediaries and customers, we’ve been able to focus on improving the right things. We’ve enhanced the benefits and support that our customers tell us are most important to them. This not only includes increasing monetary limits, but also adding expert support services such StandByMD to further improve the peace of mind our customers receive from their policy.”

Core Cover Benefit enhancements include:

  • An increase in the overall benefit limit from £1.5 to £5 million
  • Newborn lifetime cover of £20,000 for 112 days increased to £100,000 for
    112 days
  • Routine chronic cover annual benefit increased from £7,500 to £15,000
  • Medical practitioner annual benefit increased from £1,500 to £2,500
  • Option to remove mandatory per claim excess on individual policies.   


Aviva has also improved a number of its optional benefits. These include:

  • Maternity option - annual benefit limit increased from £7,500 to £10,000
  • Reduced out-patient option – increased annual limit for consultations with a specialist, diagnostic tests, surgical procedures and specialist-referred physiotherapy from £1,000 to £2,500
  • New repatriation benefit on its compassionate travel option which enables members to return home to their home country within their region of cover or country of nominated residence if treatment is not available locally

Improvements have also been made to the dental and optical, and increased
out-patient options on both its individual and corporate International Solutions policies.     

All new benefits will be available from July 2011 to new customers taking out a policy for the first time and existing customers renewing an International Solutions policy.

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If you are a journalist and would like further information, please contact:

Sarah Poulter: Aviva Press Office: 01904 452828 Mobile: 07800 691569 Email: sarah.poulter@aviva.co.uk

Notes to editors:

Aviva is the world’s sixth largest* insurance group.  We provide more than 53 million customers with insurance, savings and investment products with total worldwide sales in 2010 of £47.1 billion**.

We are the UK’s largest insurer with 19 million customers and one in three households has a relationship with us. Our combination of life, health and general insurance, together with motoring services from RAC, is unique in its scale and breadth in the UK market.  Customers can choose to buy our products through intermediaries, our corporate partners or from Aviva direct and we have become the partner of choice for many of the UK’s biggest organisations. 

We are ranked as one of the UK’s top ten most valuable brands and Aviva Plc are in the top 10% of socially responsible companies globally in the Dow Jones Sustainability World Index.  In 2010 we invested £4.3m into our communities in the UK, which included 1,500 Aviva volunteers giving 24,000 hours for good causes. In addition, our employees gave £600,000 through fundraising and donating. Read our corporate responsibility report at www.aviva.com/2010cr.

Aviva is working in partnership with Railway Children through the Aviva Street to School programme to get children living or working on UK streets back into everyday life. Find out more at www.aviva.co.uk/street-to-school.

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*based on gross worldwide premiums at 31 December 2009. 

**at 31 December 2010.

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