Article date: 10 September 2008
RAC has been appointed provider of compliance spot-checks for the Motor Industry Code of Practice (MICP) for Service and Repair.
RAC Inspections Services will carry out quality checks on vehicles undergoing service or repair work by each motor trader subscribing to the Code at least once within a 24-month period. RAC will also assess the motor trader's premises, its operations and service levels that it has to achieve to meet the standards set by Motor Codes Limited - the stand alone body set up to run the scheme on behalf of the industry.
RAC checks are just one part of the Code's initiative. Motor traders who fail to demonstrate that they achieve an acceptable level of service will be subject to further testing of their workshops and service standards, with potential expulsion from the programme.
Adrian McCarthy, head of RAC technical services, said: "RAC recognises that it's important to continuously monitor and improve standards of servicing and repair, and this scheme will enable us to support and help raise quality in the motor industry.
"We are pleased to be the preferred provider of Motor Industry Code of Practice for Service and repair compliance checks. These inspections will help to ensure that motor traders signed up to the Code will offer motorists honest and fair services."
Chris Mason, director of Motor Codes, said: "I am pleased that RAC completed the extensive tender process and has been successful in joining this important industry initiative. Along with the other service providers on board, Motor Codes will now be working with leaders in their respective fields to deliver the operational services that gives the Code its teeth."
RAC Press office contact:
Vicki Burn on 01603 684 224 / 07800 692 909 or Sam Bramwell at Staniforth on 0161 919 8024 / 077381 96667.
Notes to editors:
With around seven million members, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistance, windscreen repair and replacement, learning to drive, vehicle inspections and checks, legal and financial services or up-to-the-minute traffic and travel information - RAC is able to meet motorists' needs. RAC incorporates BSM, RAC Auto Windscreens, RAC Direct Insurance and HPI.
RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer service by JD Power and Associates' UK Roadside Assistance Study for the past two years.
Aviva bought RAC in May 2005. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Norwich Union Insurance (part of Aviva). Norwich Union is the UK's largest insurer, insuring one in seven motor vehicles and with a market share of around 15 per cent.
RAC is part of Aviva, the world's fifth largest insurance group which operates in 27 countries.
RAC's news releases and a selection of images are available from the internet press centre at www.racnews.co.uk