Norwich Union Mobile Advice Centre arrives arrives in flood zone

Article date: 13 August 2007

The Mobile Advice Centre (MAC) will be arriving in Queen Victoria Square, Hull, tomorrow (Tuesday 14 August) to help customers affected by the recent flooding.

The single-storey coach will be staffed by Norwich Union household insurance experts and equipped with computers and mobile phones so flood claims can be tracked on the spot.

Home repairers and restorers will also be on hand to give practical advice to those concerned about water damage to their properties.

Norwich Union claims teams and loss adjustors have been on the ground in the East Yorkshire area since the floods in June. The bus is a new, additional service to compliment this work.

"Although the flood waters may have gone we know a lot of people are still very concerned about what has happened to them." said Carole Gallagher, head of household claims at Norwich Union.

"So our message to customers is that we're here and we're here to help. We want people to feel free to drop in and discuss any worries or queries they may have with their claim or just pop in to have a chat about their recent experiences.

"Having your home flooded is an emotional and traumatic experience we want to do all we can to ensure claims are progressing properly and everything is as simple and easy as possible.

"We will be able to follow up all queries given to us with our teams of loss adjustors and repairers on the ground."

It will be parked in Queen Victoria Square (opposite Ferens Art Gallery) from tomorrow (Tuesday) and up to and including Friday (17 August). It will then move to other areas affected by the summer floods.


Press Office Contacts:       
Rebecca Holmes
Norwich Union press office
Telephone: 01603 354346/07800 690731

Notes to editors:

Hull update:
Norwich Union has around 2,400 customers affected by the floods in Hull and surrounding areas. All customers have now been visited by one of our loss adjustors or surveyors.

We are now in what is called the "drying out" stage of the flood claim process. This means that most home owners will be having carpets, plaster and cupboards removed, wet and ruined furniture taken out and drying equipment placed in their properties. The homes need to be completely clean and dry before builders can restore them back to their original condition.

The insurer has acquired 200 caravans to go on customers' land either in their gardens or on driveways. The local council are also allowing us to put caravans on verges or open land near homes. Initial feedback from customers suggests that many prefer to remain in or near their homes while work is ongoing.

Norwich Union has also bought 200 temporary kitchens that can be installed in people's homes if their own facilities have been damaged. This allows customers to continue cooking in their home while their downstairs is being repaired. The kitchens include a cooker, hob, sink and storing space.

Security firms have also been employed to patrol in and around Hull, 24 hours a day seven days a week, for the peace of mind of both homeowners and our builders who are working there.

We are working closely with both customers and the local council to achieve the best solutions for those affected by the floods.

About Norwich Union
Norwich Union is the UK's largest general insurer with a market share of around 15%, with a focus on insurance for individuals and small businesses.

It is a leading provider of life, pensions and investment products and one of the largest financial adviser (FA) providers. FAs provide over 70% of the company's long-term savings business in the UK.

Norwich Union's news releases and a selection of images are available from Aviva's internet press centre at

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