RAC comes top for accident management

Article date: 22 January 2008

RAC has won the Accident Management category of the BusinessCar Awards for the second year running. 

The awards are made up of three main sections; Headline, Car and Services Awards. The services section is broken down into sub-categories, including Accident Management, in which RAC has been voted top.

The 18,000 readers of BusinessCar magazine, website and e-mail newsletters vote for the winners online - the only awards in the industry to be voted for in this way.

BusinessCar editor-in-chief Tristan Young said: "Accident management is an increasingly important topic for business car managers and it's clear that RAC is providing what they want. The alignment of the firm's accident management department with its legal services division and the introduction of online tracking of the accident management process are two steps designed to ease the unpleasant business of dealing with an accident."

He continues: "Joining the two departments has made it easier than ever to recoup those out-of-pocket accident expenses such as insurance, excess and the cost of damaged property. And the online tracking means fleet managers can follow any claim's progress from collection at an accident site through the bodyshop stages of repair to getting the car back on the road."

Phil Mairs, of RAC, said: "We are delighted to come out top in this award category for a second year running. It is a huge achievement for all in our Accident Management team and a testament to our passion and commitment to customers.

"It is also encouraging that this award is voted for by the readers themselves, as these are the people who really count and value the service we provide." 


RAC Press office contact:
Adam Cracknell on 01603 684916 / 07800 699517 or Elinor Graveson at Staniforth on 0161 919 8025 / 07973 360 141.

Notes to editors
About RAC

  • With around seven million members, RAC is one of the UK's most progressive motoring organizations, providing services for both private and business motorists.  Whether it's roadside assistance, windscreen repair and replacement, learning to drive, vehicle inspections and checks, legal and financial services or up-to-the-minute traffic and travel information - RAC is able to meet motorists' needs. RAC incorporates BSM, RAC Auto Windscreens, RAC Direct Insurance and HPI.
  • Aviva bought RAC in May 2005.  The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Norwich Union Insurance (part of Aviva). Norwich Union is the UK's largest insurer, insuring one in seven motor vehicles and with a market share of around 15 per cent.  
  • RAC's news releases and a selection of images are available from the internet press centre at www.racnews.co.uk.

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