Article date: 29 March 2010
RAC's Portsmouth Patrol Team has been awarded the prestigious title of Patrol Team of the Year at the company's recent Ambassador Awards.
The team’s outstanding customer service skills, constant commitment and strong team ethic has resulted in their success at this year’s awards, held at the Motor Heritage Museum, Gaydon, on 27 March.
Following the awards, Phil Kerby, lead patrol of the Portsmouth Team, said: “I am thrilled that we have been named Patrol Team of the Year. I feel really proud of what we have achieved by working together and am honoured to lead the best patrol team in the country.”
Neil Thompson, director of rescue service delivery, RAC, said: “We are extremely proud of the Portsmouth Patrol Team and their achievements. Their ability to work together as one, the high standard of customer service and unfailing enthusiasm has seen them deliver some outstanding results and they thoroughly deserve to win this award.”
The team, lead by Phil Kerby, consists of seven members including: Charlie Grey, Stephen Budge, Steven Short, Neil Bacon, Hugh Manning and Saleh Ahmed.
RAC Press office contact:
Vicki Burn on 01603 684224/ 07800 692909, Lucy Haughey on 01603 688891/07800 690149 or Claire Beesley at Staniforth on 0207 7573 7149.
Notes to editors:
With around seven million members, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information - RAC is able to meet motorists' needs.
RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer satisfaction by J D Power and Associates' UK Roadside Assistance Study for the last four years and the top-named service organisation in the July 2009 and January 2010 UK Customer Satisfaction Index from the Institute of Customer Service.
RAC Insurance has also been awarded the Best Overall Vehicle Insurance Provider 2009/10 by themoneypages.com
Aviva bought RAC in May 2005. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Aviva UK Insurance. Aviva is the UK's largest insurer with a market share of around 15%.
RAC is part of Aviva, the world's fifth largest insurance group which operates in 28 countries.
RAC's news releases and a selection of images are available from the internet press centre at www.racnews.co.uk.