Who to contact

Leaving your company scheme?

The customer management team can discuss your options for continuing your policy and ensure you fully understand your new policy and that you’re satisfied it will give you the level of cover you expect.

This highly experienced team will give you access to a wealth of knowledge, ensuring expert advice is always on hand.

The customer management team can:

  • Explains any differences between hospital facilities where you may receive eligible treatment
  • Helps explain things in your own terms
  • Suggests alternative cover now that circumstances have changed
  • Discusses any queries you may have regarding your premium.

We recommend you take advantage of this excellent service.

Customer management team - 0800 015 2470*

8:30am – 8:00pm Monday to Friday
9:00am – 4:00pm Saturday

*Calls maybe monitored and/or recorded

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