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Frequently asked questions

How the app works

What does the MyAviva app do?

With the MyAviva app you can:

  • View a summary of your policy details in one place. These include: car, van, breakdown, motorcycle, travel and home insurance bought direct from us. Life insurance, investment bonds, pensions and annuities. Private health insurance (except company policies). We're continually adding more of these types of policies to MyAviva, so don't worry if you can't see yours yet.
  • Renew your car or home policy
  • Find contact details for our products.

Will the app work on Blackberry and Windows devices?

Currently the app is not available on Blackberry or Windows devices.

Is there an iPad/tablet version of the app?

We launched our iPad/tablet version in May 2015.

What other apps does Aviva have?

What is MyAviva account?

The MyAviva portal brings together the products that help you protect your life, your health, your loved ones, your future and your possessions into one helpful, secure and simple-to-use place.

You can register for an account on the MyAviva website.

Managing your MyAviva account via the MyAviva app

Can I use Touch ID to log on to the MyAviva app?

To log in using Touch ID you need to have the MyAviva app installed on a device 5s or above, running iOS 8 or above.

How do I turn on Touch ID to log in?

You can enable Touch ID from the Profile & settings menu in the MyAviva app.

If my fingerprint is not recognized, can I still log in to the app?

Yes. You can still log in using your five-digit PIN.

Can I use Touch ID to log on if I have other people's fingerprints stored on my device?

When you enable Touch ID log in, any fingerprint stored on your device - now or in the future - can be used to log in to the MyAviva app. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. You can add or remove fingerprints in your device settings.

How can I disable Touch ID?

There are two ways to disable Touch ID:

  1. Disable Touch ID in the Profile & settings menu of the MyAviva app
  2. In your device settings, delete all registered fingerprints

Enabling Touch ID in your device settings again will also re-enable it for the MyAviva app.

Will my fingerprint be stored in the app or elsewhere within MyAviva?

No. Your fingerprints will not be stored in the MyAviva app or kept within Aviva. For more details please refer to the app Terms of Use.

What if I haven't registered on MyAviva yet?

You need to be registered in order to use the MyAviva App.

What if my MyAviva account is locked?

Don't worry, click on the Reset 5 - digit PIN login link in the app and follow the questions provided, to unlock your account.

What if I have changed my MyAviva account details and I have already registered on the app?

If your MyAviva username has changed, you can simply amend this on the app log in screen and log in with your existing five-digit PIN number.

If your MyAviva password has changed, you do not need to amend anything on the app, just log in with your existing five-digit PIN number.

What do I do if I have forgotten my MyAviva account details?

If you have not registered on the app yet, you can go to the app registration screen and select the link for "Forgotten your details", and follow the steps to get access to your account.

If you have already registered on the app, you can go to the app log in screen and select the link for "Forgotten your details?", and follow the steps to get access to your account.

What happens if I forget my five-digit PIN or want to reset it?

You can reset your PIN using the app. Go to the log in screen, and select Reset PIN. We will then ask you to re-confirm your MyAviva account username and password, and set a new five-digit PIN.

Why can't I change my five-digit PIN login number on the MyAviva account site?

Your five-digit PIN is unique to your device, so you can only reset it using your device.

Trouble shooting

Which of my policies are available on the MyAviva app?

  1. Your policies are split into three sections within the MyAviva app – insurance, retirement and investments.
  2. Insurance – motor, home, travel, motorcycle, life, critical illness, income protection, private health, breakdown, cancer essentials, family essentials, physio essentials, corporate health, pet, distinct motor and distinct home.
  3. Retirement – income drawdown, pension, annuity and equity release.
  4. Investments – ISA, SIPP, investment bond and endowment.

We're continually adding more of these types of policies to MyAviva, so don't worry if you can't see yours yet.

Why can't I see all of my policies?

We're continually adding more types of policies to MyAviva, so don't worry if you can't see yours yet. We might need to ask some extra data protection questions on your MyAviva account in order to see policies that contain investment information. Please visit your MyAviva account for more information.

Can I share my app with other MyAviva account users?

No. Once you create and verify your five-digit PIN, your MyAviva account is registered to your device. If your friends or family wish to view their own policies they will need to download the app onto their own device.

I have changed devices, so why do I have to register again?

For your added security, we register a unique device ID to your MyAviva account. If you change devices, you will need to create a new five-digit PIN so we can register your MyAviva account to your new device.

Can I make changes to my policies via the app?

You can't make changes to your policies via the app. To manage your policy please visit the MyAviva website. Please note that in some cases you may need to call us to make policy changes.

Can I renew my policies via the app?

You can start the renewal process for home and car insurance policies via the app by tapping on a ‘Renew’ button.

Renewal reminders - I have removed the reminders from my device, but I cannot set a new reminder on the app now?

A renewal reminder can only be set via the app once for every renewal year. Removing the reminders from your device will not reset the reminder function on the app.

Existing customer discounts on new policies

How do I get an existing customer discount?

You must be logged in to receive an existing customer discount (these discounts apply when purchasing new policies) via the app and already hold at least one policy with us. You can also use our 'Contact Us' section and speak to us directly about existing customer discounts.