Batten down the hatches ahead of ex-tropical storm Ophelia’s UK arrival

On 30th anniversary of the 1987 Great Storm, windy weather forecast for the west of the UK - protect your home and business now. 

We are advising homeowners and businesses to take basic precautions to protect themselves and their property ahead of heavy downpours and very strong winds from ex-tropical storm Ophelia, which are forecast to hit the west coast of the UK early next week.

The tail-end of the US tropical storm is due to coincide with the 30th anniversary of the Great Storm of 15/16 October 1987, which caused winds of over 100mph, significant damage across the UK and killed 18 people.*

Although we know from history that precise forecasting can be difficult, we have a network of contractors and property claims experts on stand by across the country and its contact centres are available 24/7 to help those who might be affected by the forecast unsettled weather.

Rob Townend, claims director said: “While it’s unclear yet how severe the storm will be, high winds and heavy rain could cause havoc to homes and businesses.  But some simple measures can help to minimise any damage. For example, secure your fences, doors and windows and be aware that you may face disruption to your travel plans.

“Our claims teams are ready and here to help if your property or car has been damaged as a direct result of storm force conditions. We can also arrange alternative accommodation for you if the damage means you need to move out of your home temporarily.”

Customers wishing to make a claim should contact:

  • For home insurance - call 0345 030 6945 or you can report a claim online on MyAviva at your convenience to get your claim reference.

  • For car insurance: call 0345 030 6925 or report a claim online at MyAviva

  • For business insurance:  contact your broker or for commercial property claims call 0800 015 1498, for commercial motor 0800 246 876 and for motor trade 0800 0466 229.

 What to do before the storm

  • If possible park the car in a garage, or away from large trees.

  • If time allows and it is safe to do so check for loose tiles on the roof, secure any weak fencing etc to minimise the risk of causing damage to other parts of your property.

  • Safely store or secure any garden furniture, ornaments, bikes or children’s toys/outside play equipment.

  • Make sure all doors and windows are closed.

  • In the event of an electrical storm remove the aerial from the TV set.

What to do after the storm

  • Call your insurer immediately if your property suffers damage. Our team of experts will be able to give you advice on how to prevent further damage and will help you with your claim to get your property back to the way it was.

 *Met Office weather case studies

Contact us

Get in contact with the right person to answer your queries, or just talk to us about how we can help you and your family.

Preparing your home before a storm

With a little preparation you could help to reduce the potential for damage - and save yourself some money and stress in the process.

Fixing your home after a storm

Follow our advice if you've been affected by storm damage.

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