Flooding in northern England

Following the torrential rain in Yorkshire and Lancashire over Christmas, we have teams on the ground helping customers affected by flooding and providing protection advice to those who might be at risk. In addition, our claims helpline – 0345 030 6945 - is open 24 hours of the day should customers need to make a claim or need help and support making their homes safe.

Rob Townend, UK Claims Director for Aviva said:

“Property damage as a result of flooding or storms is one of the most traumatic events that a homeowner and business can suffer. This trauma places huge responsibilities on us, the insurance industry. We can’t stop the weather, but we can work tirelessly to support our customers affected by the events brought by this horrendous storm.”

“Aviva has been on the ground across Yorkshire and Lancashire to make direct contact with a number of customers who have already been flooded and providing advice to those who might be at risk. We continue to visit customers today where we can physically get to them.

"Cover for flood and storm damage is a standard part of Aviva’s home insurance policy. This means that any damage caused to property and belongings will be covered and if customers have to move out of their home, because it is inhabitable, the cost of Alternative Accommodation is also paid for – and we can make arrangements for pets, too.

“Once we have assessed any damage we will install drying equipment for those properties that need it and for those people who can’t remain in their homes we will arrange alternative accommodation as soon as possible. Where necessary we make emergency payments to customers to ensure they have enough money to pay for essentials like baby food, nappies and clothes.”

Our advice for what to do if you have been flooded
· Contact your insurer as soon as possible
· Don’t touch any of your electrics - they could have been damaged by water and become live
· Start identifying items that have been damaged, make a list and take pictures if you can – this will make it easier to assess the damage and speed up your claim.
· If you can try and lift any items out of standing water – EG, if your carpets are saturated, try and raise any furniture off them on to wooden blocks this will prevent more water soaking into your belongings and help reduce further damage.
· Listen in to local weather reports in case further rainfall is forecast.

Advice for home owners – Extreme Weather Checklist

Our newly launched interactive extreme weather checklist can be found at; http://www.aviva.co.uk/home/extreme-weather-checklist/

British Red Cross Emergency app
We are also supporting the British Red Cross with the launch of its new UK Emergency app, which enables users to set up real-time alerts for severe weather in their area, along with practical advice before, during and after an event. The British Red Cross Emergency app is available to download from the app store or google play for android users and more information can be found on the British Red Cross website: www.redcross.org.uk/emergencyapp

Contact us

Get in contact with the right person to answer your queries, or just talk to us about how we can help you and your family.

Preparing your home before a storm

With a little preparation you could help to reduce the potential for damage - and save yourself some money and stress in the process.

Home checker

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