Looking after your home in cold weather

Looking after your home in cold weather

When cold weather is due to set in, be extra vigilant as just one burst pipe in the loft can mean water gushing through your property ruining furnishings and belongings along the way and in some cases bringing ceilings down.

Your cover

Damage caused by freezing water and leaking or "escaping" water from tanks, pipes, or heating systems is covered as standard under most contents and buildings insurance policies. Damage to the pipe itself is also usually covered under buildings insurance.

Prevention – try and get prepared in advance of cold weather

  • Lots of lagging - One of the main causes of freezing pipes is lack of lagging - so anyone attempting to do a bit of plumbing themselves, should bear in mind that pipes and tanks in the loft, or anywhere else liable to freeze, need to be properly lagged.
  • Insulate on top of pipes - Insulation should be laid on top of pipes rather than underneath them, as insulation laid below the pipes will prevent rising heat reaching them. Wrap up water tanks and cisterns in insulating jackets.
  • Keep your home warm whilst you’re away

If you are going away for a few days or weeks – leave your heating on at a constant low level, this will keep water in pipes at a constant temperature and means they should not get cold enough to freeze. Also, remove the hatch to your loft so that warm air can circulate while you are away.

(This may appear a little extravagant, but it might mean the difference between a ruined home or a dry one when you return from your break)

It is also worth getting friends or family to check on your home while you are away, since a problem spotted early could mean damage is minimised.

  • Find the stop cock - Before cold weather arrives, find your main stop cock and make sure you can turn it on or off. It's generally found underneath your kitchen sink. There should also be an access point for a stop cock outside your home (normally near your driveway) so if all else fails you can turn off the supply there.
  • Check the taps - Repair any dripping taps and don't forget to insulate outside taps in your garden or garage (or turn off the water supply to them altogether).

Do you already have frozen pipes?

  • If taps aren’t working, showers aren’t running and you have problems with your heating it could be you have frozen pipes and it’s likely you will already know about it!
  • If you’re not sure make sure you check all the taps in your home, especially those hidden away outdoors or in the garage, are they running freely? And what about water fountains and features in the garden? It could be they have frozen and you didn’t even know!

Can I prevent them bursting?

If you have a frozen pipe that is accessible try gently warming it up with a hairdryer. At the same time turn on the tap or water supply to that pipe EG the tap or shower and keep it running. Leave the tap on until the water starts running again.

If the worst happens:

If pipes have burst turn off the water at the main stop cock - by turning off the water you will reduce the amount of water which can escape and so minimise damage to your home. Switch off central heating and any other water heating installations at the same time to avoid further damage and open all taps to drain the system. Call your insurer as soon as possible.

Tell us if you’re away for a long period over winter

  • If you are planning a longer holiday over the winter period, please make sure you tell us. Most standard policies don't cover you for standard perils like escape of water, burglary and theft if your home is unoccupied or unfurnished for over 30 days.

However, Aviva offers customers full cover for 60 days away, but you just need to tell us if you are going away for longer! When the big things happen, little things can make all the difference.

Useful contact numbers:

Home Insurance Help & Advice: 0345 030 7078
Lines are open Mon-Fri - 8am-8pm
Sat 9am-5pm & Sun - 10am-4pm
Aviva household claims on: 0345 030 6945
Lines are open 24 hours a day.

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Contact us

Get in contact with the right person to answer your queries, or just talk to us about how we can help you and your family.

Preparing your home before a storm

With a little preparation you could help to reduce the potential for damage - and save yourself some money and stress in the process.

Fixing your home after a storm

Follow our advice if you've been affected by storm damage.

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