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Managing your pension account

What sort of pension do you have?

I’ve received a pension through work

Aviva

Find out more about workplace pensions

Log in to MyAviva to:

  • Change your details such as address, retirement age or your beneficiaries
  • Check your pension value
  • Access your pension documents
  • Switch funds
  • Check your transaction history
  • Add a single payment into your policy

Depending on what type of account you have, some of these features may not be available to you.

You may need your policy number if you have never accessed your account online before.

Contact us if you want to:

  • Discuss taking income drawdown
  • Set up an annuity
  • Talk about any other issues about your account

Still with this employer?
Call:
0800 145 5744

Monday – Friday 8.30am – 5.30pm

If not, call: 0800 068 6800

Monday – Friday 8.00am – 8.00pm
Saturday 8.30am – 5.00pm
Sunday 10.00am – 4.00pm

Calls may be monitored. We can only offer factual information, not advice.

Ex-Friends Life

Managing your pension online

You will need your policy number if you have never accessed your account online before.

Membersite

If your scheme/plan number starts with F and you have a New Generation Plan.

My Money

If your scheme/plan number starts with N

MyAviva

We are adding ex-Friends Life policies to My Aviva all the time. We will let you know when your policy becomes available.

Contact us

If you are unable to find the answer you need online, please get in touch.

I’m with Aviva or one of its brands but I didn't apply online e.g. through an independent financial advisor

Aviva

Personal and Stakeholder Pension

Find out more about Personal Pensions and Stakeholder Pensions

Log in to MyAviva to:

  • Change your details such as address, retirement age or your beneficiaries
  • Access your pension documents
  • Check your pension value

Depending on the type of account you have, you can also:

  • Switch funds
  • Check your transaction history

You may need your policy number if you have never accessed your account online before.

Contact us if you want to:

  • Discuss taking income drawdown
  • Set up an annuity
  • Ask any other questions about your account

0800 068 6800

Monday – Friday 8.00am – 8.00pm
Saturday 8.30am – 5.00pm
Sunday 10.00am – 4.00pm

Calls may be monitored. We can only offer factual information, not advice.

Ex-Friends Life

Managing your pension online

You will need your policy number if you have never accessed your account online before.

Membersite

If your scheme/plan number starts with F and you have a New Generation Plan.

MyAviva

We are adding ex-Friends Life policies to My Aviva all the time. We will let you know when your policy becomes available.

Contact us

If you are unable to find the answer you need online, please get in touch.

I applied online through Aviva or one of it’s brands

Aviva and Pension Portfolio

Aviva Pension

Find out more about the Aviva Pension

Log in to MyAviva to:

  • Check your pension value
  • Check the performance of your funds
  • Check your transaction history
  • Switch funds
  • Change your retirement age
  • Access your pension documents
  • Make one off payments or add, change and stop regular payments whenever you want

If you’re over 55 you can also:

  • Take a one off payment whenever you want
  • Arrange to start taking a regular income
  • Change the frequency or amount of your regular payments

You may need your policy number if you have never accessed your account online before.

Contact us if you want to:

  • Ask any other questions about your account

0800 285 1088

Monday – Friday 8.00am – 6.30pm
Saturday 8.30am – 12.00pm

Calls may be monitored. We can only offer factual information, not advice.

Pension Portfolio

Find out more about the Pension Portfolio

Log in to MyAviva to:

  • Check the performance of your funds
  • View previous correspondence
  • Check your pension value

Log in for Pension Portfolio

You may need your policy number if you have never accessed your account online before.

Contact us if you want to:

  • Switch funds
  • Change your pension contributions
  • Transfer further pensions to your existing Pension Portfolio
  • Discuss taking income drawdown
  • Set up an annuity
  • Change your personal details
  • Ask any other questions about your account

If you have a financial adviser you should contact them first

0800 068 6800

Monday – Friday 8.00am – 8.00pm
Saturday 8.30am – 5.00pm
Sunday 10.00am – 4.00pm

Calls may be monitored. We can only offer factual information, not advice.

Online Stakeholder Plan

Managing your pension online

You will need your policy number if you have never accessed your account online before.

Membersite

If your scheme/plan number starts with F and you have a New Generation Plan.

MyAviva

We are adding ex-Friends Life policies to My Aviva all the time. We will let you know when your policy becomes available.

Contact us

If you are unable to find the answer you need online, please get in touch.

Other options

Still not sure?

If you don't have your policy number, please visit our existing customer contact page or call us

0800 068 6800

Monday – Friday 8.00am – 8.00pm
Saturday 8.30am – 5.00pm
Sunday 10.00am – 4.00pm

Calls may be monitored. We can only offer factual information, not advice.

Information about our other products and investments

Stocks and shares ISA (opened before 6 April 2015)

Collective investment (opened before 6 April 2015)