Existing customers

As one of the UK’s leading personal pension providers, you can rely on Aviva’s team of expert advisers to help answer any questions you may have.

Aviva

To amend your personal details or have any general enquiries:

  • Call us on 0800 068 6800*
    From outside the UK call us on +44 1603 202 500*
  • Email us at: helpdesk@aviva.co.uk
  • Or you can write to us:
    Aviva
    PO Box 520
    Norwich
    NR1 3WG
  • Fax us on : 0800 158 2350
    From outside the UK you can fax us on +44 1953859481

Please include your name and policy number (if you have one).

To change your funds

You can change the funds in which you invest at any time – and there’s no charge. Why not use our fund selector to help you identify which funds might be suitable for you?

To make a claim relating to a death:

  • Call us on 0800 015 1142*
    From outside the UK call us on +44 1904 723 520*
  • Or you can write to us:
    Aviva – Claims
    PO Box 520
    Norwich
    NR1 3WG

If you've got a complaint

Please tell us what it is and we'll do our very best to sort it out.

Ex Friends Life

Friends Provident

0345 602 9199

Monday to Friday
8.30am - 5.00pm

Email us at customer.services@dgaviva.com
You can also write to us at: Aviva
PO Box 1550
Milford
Salisbury
Wilts
SP1 2TW
United Kingdom

Winterthur

0345 304 0401

Monday to Friday
9.00am - 5.00pm

International:+44 (0) 117 989 9000

Monday to Friday
9.00am - 5.00pm

You can also write to us at: Aviva
PO Box 529
Bristol
BS34 9DG
United Kingdom

AXA

If your policy number starts with 0 or 2 or 7 or 9 call:

0345 366 1642 or 0345 366 1643

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7062 or +44 (0) 173 242 7063

Monday to Friday
8.00am - 6.00pm

If your policy number starts with 100 call:

0345 300 3172

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 117 989 9000

Monday to Friday
9.00am - 5.00pm

If your policy number starts with BG or BK or FN call:

0345 366 1641

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7065

Monday to Friday
8.00am - 6.00pm

If your policy number starts with 400 or 500 pre-retirement call:

0345 603 1061

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 117 989 9000

Monday to Friday
9.00am - 5.00pm

If your policy number starts with 400 or 500 currently drawdown call:

0345 603 1061

Monday to Friday
8.30am - 5.30pm

International: +44 (0) 117 989 9000

Monday to Friday
9.00am - 5.00pm

If your policy number starts with E or ME or G or FJ or FE or FK or J call:

0345 366 1644

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7064

Monday to Friday
8.00am - 6.00pm

If your policy number starts with BD Post Retirement Products call:

0345 366 0332

Monday to Friday
8.30am - 5.30pm

International: +44 (0) 173 242 7032

Monday to Friday
9.00am - 5.00pm

If your policy number starts with BD Individual Personal Pensions call:

0345 366 1647

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7003

Monday to Friday
8.00am - 6.00pm

If your policy number starts with BA or BB or BC or D or MD or MT call:

0345 366 1647

Monday to Friday
8.00am - 6.00pm

International: +44 (0) 173 242 7003

Monday to Friday
8.00am - 6.00pm

If your policy number starts with 25, Group Managed Fund Policies call:

01732 425 163

Monday to Friday
8.00am - 5.00pm

International: +44 (0) 173 242 5163

Monday to Friday
8.00am - 5.00pm

Contact us about another product

Contact us about another product

* Lines are open Monday to Friday - 8am to 8pm. Saturday - 8.30am to 5pm. Sunday - 10am to 4pm. The claims team are available 9am to 5pm Monday to Friday. We can only advise on our own products. Calls may be recorded and/or monitored.

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