Aviva Pay

Frequently asked questions for participants in the Aviva Pay pilot

What is Aviva Pay

Aviva Pay was a pilot we ran in 2019 to assess a mobile app service that could help customers make their money go further. It included cashback rewards and spending analytics. The pilot is now closed.

When will my account close?

Do I need to do anything if I don't have a balance?

How can I withdraw my balance?

I no longer have the app on my phone, what can I do?

How long will the app be available for?

I have forgotten my username and password to log into the app, what should I do?

After 20 December 2019 how do I withdraw my balance?

I have money in Vaults, how do I withdraw this?

How can I get past statements for my own records?

What do I do if I have any scheduled payments set up?

Who is storing my personal data?

When will cashback offers be available until?

When will final cashback payments be made?

When will the debit card stop working?

Contact customer support

You can call us on 0800 158 3297 between 8am and 8pm Monday to Friday; and 8am to 4pm on Saturday.
You can also get in touch via email. 

The Aviva Pay account and Visa® card is issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference Number: 900025) to issue e-money and is a member of Visa®. Aviva Pay is distributed by Aviva Management Services UK Limited. Please note that electronic money products are not covered by the Financial Services Compensation Scheme. Contis ensures that any funds received from you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.